Program Assistant - Family Lifestyle Program - Remote

The Family Lifestyle Program (FLiP) is a grant-funded initiative that builds clinical-community partnerships to improve access to food, nutrition, and physical activity resources for families experiencing food insecurity or diet-related chronic disease. FLiP includes a Patient Navigator (PN) Program and FLiPRx Produce Prescription intervention.

The coordinator works remotely to support PN volunteers, referred families, faculty leadership, and community partners. Responsibilities include managing referrals in REDCap and Mosio (HIPAA-compliant platforms), ensuring families are contacted within one week, providing direct navigation (~8 hrs/week), updating resource guides, supporting bi-annual volunteer trainings, sending monthly reports, and maintaining partner workflows.

Experience with REDCap preferred but not required.

Assist staff in the daily execution of program tasks and projects, providing administrative support to Program Manager and Program Coordinator. Responsible for maintaining office files, completing purchase and reimbursement requests, as well as managing financial records. Assist with fundraising by researching funding prospects, drafting communication with prospective donors, and managing logistics for fundraising events. Assist with special projects related to program goals and mission.

• Maintain office files.

• Complete purchase and reimbursement requests, as well as manage financial records.

• Ability to produce quality reports under tight deadlines.

• Assist with special projects related to program goals and mission.

• May coordinate volunteer effort.

• Will occasionally be tasked with keeping statistics regarding program.

• Ability to produce quality reports under tight deadlines.

• Maintain research databases in a manner which meets IRB requirements for protection of patient privacy.

• Collaborate with co-workers on day-to-day tasks and responsibilities.

• Provide excellent customer service to clinical team, patient families, referring physicians.

• Help families navigate complex hospital system and helps with coordination of care.

• Act as advocate for patients and families, facilitating service delivery and removing barriers to care.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance