New

Student Accounts Manager

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Feb 25, 2026

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	000314
Vacancy Open to	All Candidates
Working Title	Student Accounts Manager
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. This position may be eligible for a telework schedule of 1-2 days once onboarding is complete and with supervisor approval.
Hours per week	40
FLSA Status	Exempt
Division	Business Affairs
Department	Financial Services (Adm)
Work Location	Reese Building; 2nd floor; Suite 222
Salary Range	$60,000 - $65,000
Primary Purpose of Department	Within Financial Services, the Office of the Bursar provides quality account management services to students, parents and alumni by proactively assisting them in meeting their financial responsibilities for attendance. Below are the specific functions of the department: Cashier collection of all University receipts and deposits from departments and student payments including third party payments, external scholarship payments,and 529 plan payments Merchant services management, including payment systems, third party contracts, integrations, and PCI DSS compliance. Student accounts management, including tuition and fee schedule, authorized users, billing, financial holds, and refunds Collections and accounting for student loans and past-due accounts Financial reporting of student and loan accounts receivables, including tuition discounting, bad debt and allowance for doubtful accounts. Form 1098-T (Tuition Statement) processing
Primary Purpose of Position	This position provides specialized accounting services within the Office of the Bursar related to student accounts. It is primarily responsible for the continuous monitoring, management, and monthly billing of all current student receivables. It creates the student account rate tables, billing schedules, and communications each term, prior to fee assessment and processing all student bills. It analyzes and processes all necessary student account adjustments and/or waivers, primarily related to tuition and fees, and serves as the primary liaison with internal departments (e.g., Financial Aid, Registrar, Health Center) that feed student account charges, awards, adjustments and/or integrate with established rate table rules. This position also serves as the main point of contact for Niner Central Student Services, managing the Salesforce Bursar email queue during the peak payment due date demand timeframe, and providing student account expertise and resolution for complex inquiries. Student Account Management responsibilities include: Rate Table for Tuition and Fee Assessment Other Student Account Charges & Data Integrity Waivers/Exemptions/Adjustments Student Billing System & Process Management Case Management and Customer Service
Summary of Position Responsibilities	Rate Table for Tuition and Fee Assessment - Request detail codes, create new Fixed Tuition cohorts, and establish Banner rate table rules to ensure accuracy of tuition rates applied to students' accounts prior to fee assessment. Review English Language Training Institute (ELTI) tuition/course fee billing. Create Banner AR process schedules and manage issues with OneIT-Financial System Support. Monitor Billing Analysis report weekly for tuition discrepancies and update the rate table as needed. Provide updated guidance to Enrollment Management for the "Billing, Payments, and Refunds" section of Niner Central Student Services website. Other Student Account Charges & Data Integrity - Research and reconcile student account balances daily to ensure accuracy and data integrity. Validate, post, and upload transactions from campus partners (e.g., voluntary health insurance plans, nonresident alien tax, international student fee, international tax software charges). Review and resolve health insurance discrepancies in collaboration with Student Health Center and OneIT, and process short-term loan requests. Waiver/Exemption/Adjustment Management - Manage tuition and fee waivers, exemptions, and adjustments for various student populations, including faculty/staff tuition waivers, dual degree and early entry students, international exchange students, senior citizen audits, and special administrative waiver groups. Maintain and update exemption data to ensure timely and accurate billing. Troubleshoot system feeds and exemption processes, coordinate student attribute updates with campus partners, and process manual tuition and fee adjustments for special circumstances such as residency changes, withdrawals, deceased students, and post-baccalaureate enrollments, exchange students, tuition/housing/dining appeal decisions, duplicate accounts and departmental payments. Student Billing System & Process Management - Manage student billing processes and system operations, including establishing the Bursar calendar of key dates, coordinating with Financial Aid and Housing/Meal Plan teams, and creating new term codes in TouchNet. Issue monthly eBills, update HTML email templates/announcements, and run billing analysis reports for verification purposes. Process and upload Banner billing files to TouchNet, maintain refund schedules, coordinate optional tuition insurance updates, and test new billing features or processes before production to ensure accuracy and compliance. Case Management and Customer Service - Serve as the student account expert, assisting students, parents, and campus departments: explain policies and procedures related to payments, refunds, registration, and other account-related information. Deliver excellent customer service. Research and resolve account inquiries using Banner, TouchNet, Core Banking, and Salesforce (CRM), and provide training on Bursar policies and systems. Monitor Bursar's inbox and imaging/document workflow systems, process validation forms, and assist students in accessing online services. Act as the Niner Central liaison: collaborate with administrative and specialist staff to ensure the team is informed of Bursar procedure updates and address questions before Salesforce cases escalate. Provide backup support for critical student account processes, including hold code management, registration and pre-cancellation tasks, and cancellation analysis, as needed.
Minimum Education/Experience	Bachelor's Degree and one year experience in a specialized accounting office or student accounting management experience, responsible for student account billing, adjustments, and/or customer service; or the equivalent combination of education/experience.
Preferred Education, Knowledge, Skills and Experience	Intermediate/Advanced level Microsoft Excel Word applications; Google Applications (Drive, Docs, Sheets Forms). Experience with Banner, TouchNet, and Salesforce systems preferred. Ability to work independently with minimal supervision. Collaborative, proactive and team-oriented with ability to multi-task; detail-oriented and organized. Customer Service focused with professional and courteous written and verbal communications.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	02/25/2026
Posting Close Date	03/10/2026
Open Until Filled	No
Proposed Hire Date	04/01/2026
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

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How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have experience with both Microsoft and Google Suite applications? If so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).

(Open Ended Question)
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Do you have experience with any of the following systems; Banner, TouchNet and Salesforce? If so, please indicate which system(s) and explain your experience as it relates to this position.

(Open Ended Question)
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Do you have a Bachelor's Degree and one year experience in a specialized accounting office or student accounting management experience, responsible for student account billing, adjustments and/or customer service; or the equivalent combination of education/experience?
- Yes - I have a Bachelor's Degree and one year experience in a specialized accounting office or student accounting management experience, responsible for student account billing, adjustments and/or customer service
- Yes - I have an Associate's Degree and at least three years experience in a specialized accounting office or student accounting management experience, responsible for student account billing, adjustments and/or customer service
- Yes - I have a High School Diploma/GED and at least five years of experience in a specialized accounting office or student accounting management experience, responsible for student account billing, adjustments and/or customer service
- Yes - I have a Master's degree or higher
- No - I do not have any of the listed equivalent combinations of education/experience

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents