Telecom Technician Associate

Department: IT Cyber Telecom &Network Svcs
Salary/Grade: NEX/14

Target hiring range for this position will be between $53,304-$62,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

Job Summary:

Supports the basic installation and repair of network/telecommunication systems, products and services. Responds to and completes simple and standard user network/telecommunication requests and associated documentation and reports.

Specific Responsibilities:

Administration

• Documents activities, events and materials used in maintenance logs or on service reports.
• Prepares system performance/configuration reports.
• Provides input to procedures modifications to assist in effective operations of areas of responsibility

Development

• Completes basic installation, repair and maintenance of University telecom and network services using standard tools and test equipment while following established procedures.

Performance

• Responds to user inquiries on NU communications systems regarding functions and problems with connectivity and performance in a courteous and professional manner.
• Follows through on problems and inquiries according to established practices.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• High School diploma or equivalent required.
• 1 year of communications wiring and installation work experience or comparable accredited technical training is required.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Strong customer service
• Demonstrates initiative and sense of urgency
• Results driven and meets deadline
• Independent/Self-Driven Work
• Crisis Management

Preferred Qualifications: (Education and experience)

• Telecommunications or Information Technology training.
• Familiarity with Pinnacle
• Basic knowledge of Cat5 wiring
• Mount switches
• Install Ethernet patch cords
• Run jumpers in the switch room
• Working knowledge of Windows, Word, Excel
• Good verbal and written communication skills

Preferred Competencies: (Skills, knowledge, and abilities)

• Experience in traditional telecommunication MAC
• Working knowledge of Ethernet 802, 3X
• Outside plant experience

• Fiber Optic experience

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.