PRODUCT MANAGER MIT

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The ServiceNow Product Manager at Montefiore Einstein is responsible for leading the ideation, development, and ongoing evolution of ServiceNow modules, products and solutions aimed at streamlining organizational workflows and improving the overall associate experience. This role involves collaborating with operational stakeholders, cross-functional teams and technology experts to define new, optimize existing and enhance digital journeys for Montefiore associates ensuring optimal experiences, and driving the adoption of ServiceNow solutions across the healthcare system.

The ServiceNow Product Manager provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care.

Responsibilities include:

• Product Strategy & Roadmap: Help shape and execute on strategic roadmap for the ServiceNow platform, aligning with organizational objectives and end-user needs.
• Stakeholder Engagement: Collaborate with cross-functional teams within IT, operational stakeholders, and organizational leadership to gather requirements, define priorities, and drive platform adoption through solution development and optimization.
• Feature Development & Enhancements: Work with platform developers, architects, and organizational peers to define, design and deliver new or enhanced ServiceNow features and functions.
• Process Optimization: Proactively identify opportunities to streamline workflows, maximize automation and efficiently deploy new capabilities using the ServiceNow platform.
• Governance & Best Practices: Help to enable platform governance, security, compliance, and scalability by conforming to ServiceNow recommended practices and guidelines.
• User Experience & Training: Emphasize user experience by gathering feedback, improving usability, and driving platform expansion through adoption, training and communication.
• Metrics & Reporting: Define key performance indicators (KPIs) to measure success and drive data-driven decision-making.

Requirements Include:

• 4+ years of experience in Product management, IT service management (ITSM), or enterprise application management.
• Success leading complex operational and technology deployments across large organizations and end user groups.
• Strong knowledge of ServiceNow modules (ITSM, ITOM, HRSD, SPM, etc.), workflows, and integrations.
• Experience working in Agile/Scrum environments with tools like Jira, Confluence, or ServiceNow Agile.
• Strong ability to influence cross-functional teams and communicate complex ideas effectively.
• Ability to work closely with developers, understand APIs, and oversee integrations with other enterprise systems.
• Exceptional emotional intelligence, empathy, and relationship building.