Patient Navigator

Monday - Friday; 8am - 5pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Department of Pediatric Dentistry and Dental Public Health provides oral health care for individuals from infancy through adolescence and promotes the prevention of oral disease. The Pediatric Dentistry discipline is committed to the treatment of children, adolescents and special needs patients while balancing teaching, scholarship, patient care, research and professional service activities.

Patient Navigator/Scheduler - Pediatric Dentistry (Predoctoral Student Clinic)
The Patient Navigator provides essential support to patient relations and clinical operations within the Pediatric Dentistry clinic, with primary responsibility for the predoctoral student clinic and backup coverage for graduate clinics. This position is critical to maintaining continuity of patient care and ensuring that clinical educational experiences align with the competencies and clinical milestones required for successful program completion.

Serving as a central liaison for the predoctoral clinic, this role independently manages patient care coordination and appointment scheduling, using clear and timely communication with patients, families, caregivers, social services, and faculty via EPIC/MyChart, phone, email, and traditional mail. Key responsibilities include assigning patients to student providers during clinical rotations, triaging emergency calls, and advocating for patient access to appropriate services.

In addition to scheduling and navigation, the position provides professional front-desk and telephone support, assists with Graduate Program screening appointments, and maintains accurate documentation for patient assignments and clinical progress. Spanish interpretation services are also provided to support the clinic's diverse patient population. This role directly supports the clinical training of over 175 predoctoral dental students and is essential to the operational efficiency, educational mission, and patient satisfaction within the clinic.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.