New 
Contact Center Assistant Manager
 Palisades Tahoe | |
401(k)
| |
 United States, California, Truckee | |
 Feb 25, 2026 | |
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Year Round
Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Job Summary: Assistant Manager is responsible for overall Contact Center training set-up and organization. They will also oversee the Mountain Sport Schools Concierge team to ensure training and consistency. The position is also responsible for any product testing. The position is responsible for distributing information to the team, posting updates when and where needed, handling escalation and agent performance reviews. The position requires broad resort knowledge with a strong knowledge of ski school. This person will be called upon to supplement our agent staffing when needed, including outbound sales campaigns and other special projects as required. Applicants must be 18 years of age. Hourly: The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Base hourly pay range: $22.96 - $32.14 per hour A Great Job and Benefits to Match:
Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
Those 13 agents will report directly to Contact Center Manager who will designate conflict resolution to the appropriate Asst. Manager if necessary. Competencies and Job Requirements:
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting or standing 100 % or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 10lbs. Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Working Conditions: Indoor/Outdoor: While performing the duties of this job, the employee will frequently exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. Equipment Used in Job: Describe equipment used in job. Education and Experience: Required:
Preferred:
For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. | |