Mainframe IT Operator I

Overview

Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.

Responsibilities

• Document technical incidents, problems, and resolutions with clear, organized detail, including issue description, root cause, and corrective actions
• Execute service requests from the service catalog with minor operational impact in accordance with defined procedures
• Operate, monitor, and maintain highspeed online printers supporting largescale enterprise computer operations
• Perform system testing, configuration, environment setup, and preventive maintenance activities
• Monitor system and application performance, availability, and operational health
• Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and networkrelated issues
• Analyze alerts, logs, and system output to identify and address potential issues
• Identify, create, update, and adhere to applicable technical standards, policies, and operational procedures
• Communicate technical information clearly and concisely to both technical and nontechnical audiences through written, verbal, and electronic media to support effective business decisions
• Support a global, 24/7, customerfocused IT operations environment
• Perform other duties as assigned

Qualifications

• Associate degree or an equivalent combination of education and relevant technical experience
• Technical background or handson experience in one or more of the following areas:
  • Service Desk / IT Support Operations
  • Desktop Support
  • Network Operations or Infrastructure Support
• Ability to understand, document, and apply technical policies, standards, and procedures
• Exposure to validating system availability, performance, and operational stability
• Familiarity with enterprise computing environments, IT terminology, and terminalbased systems
• Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems
• Familiarity with MVS and JES2 commands

• Demonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues

• Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected results

• Strong customer service orientation with the ability to work effectively in a 24/7 operations environment

• Demonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accurately

Hours: 6PM - 6AM overnight shift schedule (Holidays and weekends required)
Week 1 Work: Monday, Tuesday, Friday, Saturday, and Sunday
Week 2 Work: Wednesday and Thursday

Location: 820 Follin Lane, Vienna, VA 22180

About Us