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Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Senior Manager, Product Documentation leads the creation of highquality technical content that supports a broad portfolio of hardware, software, and firmware products serving the utility, energy, water, and smartcity sectors. In this role, you will manage a distributed team of technical writers and establish the strategies, standards, and tools that ensure documentation is accurate, accessible, and aligned with business and customer needs.
You will foster a culture of continuous improvement-encouraging innovation, championing efficient workflows, and empowering your team to deliver exceptional customercentric content that enhances product understanding and supports the success of utilities and communities.
Duties and Responsibilities
- Develop, maintain, and communicate documentation standards that ensure content is correct, complete, consistent, and aligned with branding and style guidelines.
- Review and evaluate documentation output to uphold high levels of quality, clarity, and usability.
- Lead, mentor, and support a team of technical writers, creating an inclusive and collaborative environment that encourages growth, accountability, and innovation.
- Provide coaching and guidance to help team members deepen technical and business knowledge, achieve development goals, and deliver content that meets customer needs.
- Evaluate, select, and oversee publishing and production tools, ensuring solutions support agile, scalable, and efficient workflows.
- Identify, pilot, and implement new technologies-including automation and AI-to continuously improve efficiency, accuracy, and customer experience.
- Partner closely with crossfunctional product teams to determine documentation requirements, create documentation plans, and provide reliable scope, scheduling, and resource estimates.
- Collaborate with Marketing to ensure documentation is accessible through customerfacing portals and distribution channels, enabling a seamless user experience.
- Manage translation workflows and vendor relationships to ensure highquality global documentation that meets international customer needs.
- Contribute directly to writing and editing documentation as needed to support team goals and ensure delivery of highquality content.
Required Skills & Experience
- Demonstrated experience leading documentation teams responsible for advanced technical product content, ideally within a technology, utilities, or energyrelated organization.
- Strong leadership skills with the ability to build trust, promote accountability, and cultivate an inclusive, collaborative, and highperforming team culture.
- Proven ability to manage documentation standards, content strategy, and crossfunctional partnerships in a fastpaced and agile environment.
- Experience with modern documentation frameworks, information architecture, and structured writing methodologies.
- Ability to communicate complex technical concepts clearly and effectively to diverse audiences.
- Bachelor's degree in a related field, or equivalent combination of education and experience.
Preferred Skills & Experience
- Experience working with tools such as MadCap Flare, Adobe Creative Cloud, and translation/localization platforms.
- Experience with accessibility best practices and standards.
- Familiarity with automation, AIdriven content tools, or other emerging technologies that enhance documentation processes.
- Knowledge of utility, energy, water, or smartcity technology solutions and the unique needs of customers in these sectors.
- Background supporting global documentation and multilingual content strategies.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $125,000 - $279,000. This position is eligible for our annual bonus program.
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
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Itron, Inc.
401(k)
Feb 20, 2026