Senior IT Manager

Are you ready to partner with senior leadership to build and implement corporate IT initiatives that align with Spectrum's strategic goals? As a Senior Manager, IT you will implement IT standards and policies, manage the development and acquisition of new technologies, and oversee their deployment to enhance internal operations and data delivery.

How You'll Make an Impact

• Oversee multiple and/or large departments within IT
  
• Build and implement IT plans according to the IT and corporate strategy
  
• Manage the maintenance and enhancement of hardware and software systems that support field business applications and local area networks/wide area networks (LAN/WAN) for employees
  
• Ensure uninterrupted IT network support by setting and communicating maximum performance standards to employees
  
• Ensures compliance with IT standards, policies and procedures
  
• Accountable for respective budgets
  

Working Conditions

• Office environment

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, MIS or related field or equivalent work experience

Experience

• 7+ years IT work experience
• 5+ years leadership experience
• 2+ years project management experience

Skills

• Ability to read, write and speak the English language
• Basic computer skills, with proficiency with Word and Excel
• Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job; experience leading others and providing constructive feedback
• Knowledge of computer and/or network systems, applications, procedures and techniques
• Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
• Display a sense of urgency to resolve issues quickly and efficiently
• A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential
• Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
• Ability to make decisions and solve problems while working under pressure
• Demonstrated work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
• Proven knowledge of information technologies and methodologies related to assigned IT segment or area

• 3 years experience in Avaya suite of applications like AEP, Communication Manager and Swampfox Integrated customer experience / Outbound Call Manager
• 3 years or more experience in Cyara tool with scripting and execution
• 2+ years of experience working in Kore AI on Conversational IVR