Lead Technology Analyst

As a Lead Technology Analyst supporting our Digital & Customer Technology Organization, you'll be at the forefront of shaping Southwest's MarTech ecosystem. From designing and optimizing our Adobe platform capabilities to advising Business Partners on technical enhancements, you'll drive innovation that elevates Customer Engagement and Marketing efficiency. Your expertise will guide our Technology roadmap, ensure seamless Agile releases, and unlock the potential of AI-driven solutions to keep Southwest ahead in a rapidly-evolving digital landscape. By enabling smarter, more connected marketing experiences, this role directly contributes to delivering the legendary hospitality and personalized journeys that make Southwest Airlines a trusted choice for millions of Customers.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Apply and teach knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems

• Partner with other Technology Team members to provide advice or solutions within areas of expertise

• Identify and provide strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better

• Estimate effort and value for solutions

• Apply and teach business solutions with broad level knowledge about technology platforms/architectures

• Verify information and carefully review and check the accuracy of your own work and the work of others' using dependency identification processes in technology work

• Establish or follow prioritization processes to drive work, completing work with a sense of urgency

• Express ideas, business or technical requirements clearly and concisely verbally and in writing using appropriate levels of summary and synthesis on a regular and consistent basis

• Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of business analysis, process modeling and redesign

• Advanced knowledge of technical environments

• Advanced knowledge of software development methodologies

• Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners

• Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations

• Ability to analyze data and trends, draw conclusions, and make recommendations based on analysis

• Ability to work effectively in a strong Customer service/team oriented environment

• Ability to research, create, and document requirements, processes, and technical specifications

• Ability to manage and prioritize multiple and widely varied work streams/tasks

• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same

• Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences, including Senior Leadership

• Ability to teach and mentor others concerning technical and business subjects

Education

• Required: High School Diploma or GED

• Required: Bachelor's degree in Business, Engineering, Computer Science, or Information Systems or related field; or equivalent formal training

Experience

Required:

• Expert-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field

Preferred:

• Experience working in Agile development environments

• Vendor management experience, including oversight of external partners and agencies

• Contract negotiation skills, including scope, pricing, and service-level agreements

• Expertise with Adobe platforms, including Adobe Experience Platform (AEP), Content Supply Chain, and Creative Cloud

• Strong understanding of how marketing and digital teams operate and collaborate across functions

• Experience designing and implementing MarTech platforms and solutions

• Customer experience (CX) design skills, with the ability to translate business and user needs into effective experiences

• Experience with AI-driven design or AI-enabled marketing and experience platforms

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

• Competitive market salary from$123,400 - $154,200per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you'll love:careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.