Hardware Product Specialist

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

A dedicated individual with the ability to quickly learn new processes and excellent problem-solving skills with follow-through. A general knowledge of IBM hardware, JH Solutions and sales tools and processes is beneficial. Ability to communicate and work effectively and efficiently with team members and clients. Standard business hours are Monday-Friday, 8am-5pm with additional time as needed for sales opportunities.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Cedar Falls, IA; Charlotte, NC; Louisville, KY; Lenexa, KS; Springfield, MO; or Monett, MO.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Attend pre-sales meetings with Sales Reps and prospective customers to gain an understanding of customer needs and proposed solutions.
• Facilitates the standardization of product offerings by creating specialized orders using information from sales, internal JHA contacts, customers, and vendors when standard products offered do not meet the current customer's need.
• Utilizes IBM tools to generate quotes and assists with sales proposals by providing hardware quotes for contract generation.
• Reviews products sold for accuracy and transfers information to Order Entry in a timely and accurate manner.
• Plans for delivery, installation, and configuration of hardware including power requirements, cable requirements, and environmental requirements.
• Assists customers in resolving product issues such as inaccurate orders, hardware defects, installation problems, etc.
• Maintains hardware and technical knowledge including information from IBM such as programming changes and offerings. Keeps current on all pricing, product changes, and promotional opportunities.

What you'll need to have:

What would be nice for you to have:

• Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices.
• General knowledge of IBM hardware product offerings.
• General knowledge of JHA products and services.
• Able to identify required hardware for all assigned proposals.
• Able to generate quotes using IBM tools.
• Able to support the delivery, installation and configuration of hardware.
• Able to resolve product issues.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.