Lead Specialist- Account Reconciliations (ARP)

Location:

Training Location: 100% on-site for the first 4+ weeks of employment at our office in Brooklyn OH

Regular Location (after training): Hybrid - 2 days per week in-office are required

Hours/Schedule: Monday through Friday 7:00AM to 4:00PM EST

All equipment is provided.

About the Job

Are you looking for a career in the operational side of banking? Do you excel at electronic data entry? Do you have great attention to detail? Then, this is the job for you!

Account Reconcilement Operations provides statement and accurate check disbursement reporting, in conjunction with fraud prevention services to many of KeyBank's largest corporate clients, from all market segments.

This team supports over 6K corporate client accounts, acting as back-office detectives, treasury partners, and other internal departments, as part of our Positive Pay fraud prevention service.

ARP associates also provide detailed reporting for the state of New York's Department of Health and the Department of Agriculture. In addition, this team processes uniquely cycled DDA statement requests for all KeyBank clients requiring this output.

The ARP Lead Specialist can perform all the essential job functions within ARP operations at a mastery level. Each ARP associate has a client base of over 600 corporate client accounts, providing these clients with accurate check disbursement reporting at the level of detail, frequency, and in the media required to effectively and efficiently manage their AP programs.

To meet SLA's, the first five business days of each month require mandatory attendance.

Essential Job Duties

• Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
• Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions forfiling, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
  Identifies and resolves moderate issuesby following established guidelines. Refers more complex problems to Senior level or supervisor
• Provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Individuals at this level are expected to use some independence of thought but refer more complex problems to supervisors or other experts
• Contributes to workflow or process change and redesign and forms a strong basic understanding of the specific product or process
• Establishes a comfort level and good rapport with corporate clients and other internal lines of business
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role
• Recommends and implements programs to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision
• Other duties as assigned

Required and/or Preferred Qualifications

• High School diploma or equivalent required; College degree preferred
• Digital literacy in MS Office365 - including Intermediate - Advanced skills in Outlook, Excel, & Word required
• Minimum 1 year of relevant experience required
• Demonstrate excellent customer service, verbal/written communication, and interpersonal skills
• Comfortable navigating multiple computer systems and applications
• Excellent time management, prioritization, and organizational skills
• Ability to work under pressure and meet deadlines
• Analytical, research, and problem resolution skills
• Quick learner who is not afraid to ask questions
• Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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