About ABC Companies:
ABC Companies is a leading provider of transportation solutions, offering vehicles for 8-81 passengers, along with parts, service, and financing to support fleet operators across North America. Family-owned and operated since 1972, ABC is driven by its mission to advance the transportation industry through innovative, collaborative solutions that redefine the standard. Guided by its core values of Integrity, Trust, Collaboration, and Innovation, ABC is committed to delivering customer-focused, high-quality solutions that enhance safety, performance, and reliability. For more information, contact 800-222-2871 or visit abc-companies.com.
Job Title: Product Support & Training Specialist
Department: Customer Care Fleet
Reports To: Director of ABC Fleet Assist
Position Overview:
The Product Support & Training Specialist is an advance technical role responsible for delivering high-level mechanical systems training for Motorcoaches and our SVT product line while providing direct technical support through ABC's Product Support Call Center. This position supports internal teams and external customers by improving technical knowledge, repair accuracy, and overall vehicle uptime. (i.e HVAC, Electrical, Emissions, Engines, Multiplex, Body, Suspension and other various components installed)
In parallel, the Product Support & Training Specialist actively supports the Product Support Call Center by diagnosing and troubleshooting complex mechanical, electrical, and systems issues. The role provides technical guidance, repair recommendations, and problem resolution support for customers, field service teams, and warranty operations.
This role requires strong technical expertise, effective communication skills, and the ability to operate independently in both classroom and real-world service environments. Up to 70% travel is required to support training delivery and field engagement.
Key Responsibilities:
- Develop, maintain, and deliver advanced mechanical and vehicle systems training for internal teams and external customers, including technicians and fleet maintenance personnel
- Create high-quality technical training materials, presentations, job aids, and service documentation aligned with OEM standards and ABC best practices
- Deliver classroom and hands-on technical training, both on-site and in the field, to support product knowledge, repair accuracy, and vehicle uptime
- Manage and maintain ABC's Learning Management System (LMS), including course creation, updates, tracking, and reporting
- Provide direct technical support through the Product Support Call Center, answering inbound calls and troubleshooting complex mechanical, electrical, and vehicle systems issues
- Guide customers, technicians, and field service personnel through diagnostic procedures and repair strategies
- Support warranty and product support teams by providing technical evaluations, root cause analysis, and repair recommendations
- Collaborate with Engineering, Field Service, Warranty, and OEM partners to ensure training and technical guidance reflect current product design and service requirements
- Evaluate training effectiveness and prepare technical, analytical, and performance reports for internal leadership and external stakeholders
- Travel extensively (up to 70%) to deliver training, support field activities, and engage directly with customers and partners
- Maintain awareness of new products, service bulletins, technical changes, and industry best practices to ensure accurate and current technical guidance.
- Liaison with Sales, Service, Parts and Management staff to coordinate product support.
- Other Duties may be assigned
Qualifications:
- Technical degree with an emphasis on buses, automotive or commercial vehicles, or equivalent industry experience.
- High voltage safety certification or ability to obtain after 60 days of employment.
- Must have experience in shop or fleet management skills.
- Must have strong organizational, planning, and problem-resolution skills.
- Through formal training or experience, must be skilled in routine troubleshooting and diagnostics of all major coach systems including HVAC, Low Voltage & High Voltage Electrical, and Multiplexing systems.
- Mechanical background or experience with commercial vehicles.
- If not qualified with a Commercial Driver's License (CDL) at the time of hire will complete and maintain the DOT requirements necessary to obtain a CDL class B license with passenger endorsement, within sixty days of employment.
- Requires strong organizational skills including the ability to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames.
- Possess a working knowledge of current automated business systems preferably Google Apps for Business, Microsoft 365, Video editing software, and similar programs and applications as needed.
- Clear understanding and use of Detroit Diesel Diagnostic Link (DDDL), Cummins Insite, Allison & Wabco software along with various High Voltage software (Lenze inverter, Siemens motor/Inverter, HV batteries.)
- Previous experience in developing and presenting technical training in the motorcoach or heavy equipment industry.
- Must be able to work out of the normal work hours when/if business dictates a need.
Skills:
- Must have strong communication, presentation and interpersonal skills
- Requires strong organizational skills to include the ability to effectively manage multiple projects, prioritize tasks and complete assignments within expected time frames
Physical Demands:
- Ability to frequently move items weighing at least 50 pounds
- Ability to sit/stand extended periods of time (80-100% of shift)
- Ability to bend, stoop, squat, and lift frequently throughout a shift
This job description is subject to change at any time.
ABC Companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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ABC Companies
Jan 08, 2026 