Customer Service Specialist

Where Accuracy Meets Impact-Be the Backbone of the Order Process

Join an innovative, globally focused organization that supports asset integrity and corrosion monitoring solutions used around the world. This Customer Service Specialist opportunity is ideal for a detail-driven professional who thrives on accuracy, collaboration, and delivering an exceptional customer experience in a technical, manufacturing-focused environment.

Hours & Pay

• Schedule: 1st shift, 8:30 a.m.-4:30 p.m. (30-minute lunch)
  
  
  
  • In office Monday-Thursday
  • Remote work on Fridays
  
  
  
  
• Pay Rate: $22-$25 per hour

Why You'll Want This Role

You'll work with a collaborative team that values technical excellence, continuous improvement, and strong customer relationships. In addition to meaningful work and career advancement opportunities, this role offers weekly pay and a comprehensive benefits package including medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, and more.

What You'll Do Each Day

• Review incoming purchase orders for accuracy and compliance with order guidelines
• Enter and acknowledge customer orders from email, fax, and customer portals into the ERP system
• Monitor order status to ensure timely processing and fulfillment
• Track order dates, schedule changes, and shipping updates to maintain alignment across teams
• Communicate order confirmations, updates, delays, and issues clearly and professionally with customers
• Collaborate with planning, production, sales, purchasing, engineering, logistics, and project teams to resolve discrepancies
• Escalate order issues, system concerns, or unusual trends promptly to leadership
• Maintain accurate customer account records, order documentation, and correspondence
• Respond quickly to changes requested by customers or internal teams to prevent production delays
• Answer and route incoming phone calls and relay messages accurately
• Prepare order and status summaries to support internal reporting needs

What We're Looking For

• High school diploma or equivalent
• Minimum of 2 years of experience in customer service, order entry, or administrative support
• Experience in a manufacturing or inventory-driven environment preferred
• Exceptional attention to detail with strong data entry accuracy
• Excellent organizational and time management skills with the ability to multitask
• Strong written and verbal communication skills
• Proficiency in Microsoft Excel and Outlook
• Experience with Epicor ERP or similar systems strongly preferred
• Ability to work independently while collaborating effectively with cross-functional teams
• Customer-focused mindset with strong problem-solving and follow-through skills
• Ability to sit for extended periods, work at a computer, and lift up to 15 lbs as needed

Ready to Put Your Skills to Work?

If you're a reliable, detail-oriented customer service professional who enjoys supporting operations and keeping orders on track, this role offers stability, flexibility, and room to grow.

Click Apply Now to take the next step in your customer service career.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.