New

It Support Analyst - POS

TEKsystems
$20.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Englewood
Nov 27, 2025
Job Description Customer is seeking a hands-on, reliable IT Helpdesk Contractor to join a lean and fast-paced support team. This is a temporary 6-month role with potential for extension based on performance and business needs. The ideal candidate is eager to learn, dependable, and capable of troubleshooting hardware and network issues in a dynamic environment. ****SHIFT: The first 4-5 weeks will be onsite for training from 7am-4pm; weeks 5-7 will be hybrid with 3 days in office, 2 remote (shift schedule will vary); then fully remote (shift schedule will vary.) * Candidate will be a member of customers restaurant Support Help Desk team, operating 7 days a week from 6am - 11pm. This role will include a varied shift schedule (typically scheduled 3 weeks at a time) that will include 5 days on 2 days off for 40 hrs/week; nights and weekends WILL be a part of these schedules so candidate must be willing to work these hours and have flexibility as schedule changes regularly. * The IT Service Desk is staffed 6AM to 11PM 7 days a week, therefore schedule flexibility is a must. Key Responsibilities: Provide Tier 1 support for hardware and network issues (e.g., desktops, terminals, cables, switches) Troubleshoot and resolve technical problems with minimal supervision Collaborate with team members to ensure consistent support coverage Follow documented procedures and build on prior learnings to improve support quality Maintain high standards of attendance and professionalism Required Qualifications: Hands-on troubleshooting experience (not limited to AD management or mailbox creation) Ability to work independently and learn quickly in a fast-paced environment Strong communication and problem-solving skills Comfortable working evening shifts and adapting to changing schedules Must be able to reliably commute to Denver DTC for initial training Preferred Experience: Prior experience in hardware support (e.g., Geek Squad, Micro Center, or similar) Exposure to network troubleshooting and desktop support Experience in customer-facing technical roles Candidates with 1-2 relevant roles or strong lab-based academic experience are encouraged to apply Previous Description for context: Team provides support to store/restaurant locations across the United States (approx 500+) Store locations submit ticket request through ServiceNow; requests are managed and addressed by team who connect with end user via outgoing phone call to provide support for POS, KDS, applications, printers and other peripherals, restaurant office desktop (minimal), iPads (minimal), network supporting these devices (NOT store building network) JOB DESCRIPTION: This person must be flexible on their schedule. The Restaurant Support Help Desk operates 7 days a week from 6am-11pm. This individual MUST be okay working weekends and not Monday through Friday. Physical hardware support with POS, handheld Androids, docking stations, Ziosk, iPads, Printers, Sticky Media, POS printer and back office printer. Outside of hardware support, this individual will be taking tickets in ServiceNow and supporting restaurants with issues. If there is something at the restaurant they can't solve, they schedule technicians to go onsite. Summary Statement The IT Support Analyst position is responsible for ensuring restaurant team member satisfaction by providing technical support via telephone, email and personal interaction for hardware, software, and connectivity related incidents. They will provide real time ticket updates and effective communications for restaurant Managers and Field Operations Management. The IT Support Analyst will provide support for IT systems, including hardware, software and POS related incidents. This includes troubleshooting/investigating, diagnosing, and resolving issues such as POS transaction log corruption, credit card processing issues, POS/AMOB connectivity/functionality issues, network connectivity of POS devices, Ziosk, Back Office Servers and other VMs. They will provide updates to menu item availability for Restaurant Managers. Timely updates of Restaurant Closures, Hours of Operations, and Restaurant status to ensure OLO, website and Google accurately reflect the operational status of the restaurant. They will reprocess any end of day business processes each morning that did not complete automatically to ensure accurate reflection of prior days sales activities. They will work escalated tickets from our outsourced customer service team. They will escalate and communicate unresolved incidents and problems to the appropriate IT group for additional investigation and resolution. 1. Provide excellent customer service by troubleshooting, effective communication and first time resolution while using customers ticketing system 2. Identify recurring issues by reviewing ticket history in an effort to provide long term resolution of issues. 3. Maintain and develop Knowledge Management information to continually increase the number of incidents or service requests that can be handled by the end user or IT Support personnel. 4. Collaborates with other IT teams to identify ways to increase support response time and end user satisfaction. 5. Ensures compliance with all IT controls and interpretations of the IT Information Security Director including, but not limited to SOX, PCI and HIPAA 6. Coordinate onsite technician visits at the restaurants that require onsite technical expertise to resolve issues and provide the needed direction to the technician as well as complete testing to ensure resolution of the reported issue. Skills Help desk support, Help desk, Support, Troubleshooting, Customer service, Hardware, Phone support, Application support, Windows 10, Microsoft office, service desk, office 365, printer support, pos, retail pos, Servicenow, Technical support, network support, aloha, active directory Top Skills Details Help desk support, Help desk, Support, Troubleshooting, Customer service, Hardware, Phone support ,Application support, Windows 10,Microsoft office, service desk, office 365,printer support Additional Skills & Qualifications - Experience with POS (Restaurant uses Aloha) and KDS (kitchen delivery system, Restaurant uses QSR) a plus - Experience working in restaurant or retail clients that utilize POS, even if outside of IT (i.e. as a server or sales associate) is a plus - Experience in/comfortability with working remotely a plus - Must have a learning mentality, not be afraid to jump in and handle tickets, NOT BE AFRAID TO ASK QUESTIONS - getting issues resolved correctly and in a timely manner is TOP PRIORITY Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Englewood, CO. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Englewood,CO. Application Deadline This position is anticipated to close on Dec 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.