Fraud Operations Analyst

Starting Pay Rate is Based on Experience - Minimum Hourly Rate:

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

Supervisory Responsibilities: None

Job Summary: The primary purpose of this job is to detect and mitigate fraud activity using various technologies to prevent fraud losses and recover funds when possible. The Fraud Operations Analyst will work with other business units and make recommendations to prevent fraud losses when gaps are identified. In addition, this position will also be responsible for properly documenting and reporting fraud trends, potential and actual losses.

Essential functions and responsibilities:

• Independently analyze and respond to alerts and reports received from multiple sources including fraud detection software, to detect and evaluate suspicious and fraudulent transactions.
• Perform transaction review of Mobile and ATM deposits to identify fraudulent transactions or high-risk transactions that raise additional risk of loss to the bank.
• Create and update cases within the case management system, maintain thorough and accurate case notes.
• Escalate cases to the Fraud Operations Investigator, Coordinator, and FIU as appropriate.
• Work with the Associates and Managers on incidents and/or allegations of fraud involving any new or existing accounts set up in the bank.
• Research information and leads received via email, phone, or other referrals from business units.
• Ensure proper action is taken to limit potential fraud losses when suspicious or fraudulent activity is identified.
• Place appropriate holds on accounts identified as having potentially fraudulent issues
• Determine when to close accounts for fraudulent or inappropriate activity.
• Apply and document restitutions received from various channels
• Practice good judgement and sound reasoning when working directly with others, both internally and externally, regarding potentially fraudulent activities.
• Effectively gather information and evidence from multiple sources, including system data, transaction records, online sources, interviews, and other channels.
• Independently conduct research to obtain information through available means including internal and external databases, and online resources.
• Provide well-documented results of research and analysis of data to Management.
• Represent the department professionally in talking to internal and external customers.
• Contribute to the planning, research, design, development, and implementation of process enhancements to improve work performance efficiencies.
• Develop and maintain procedure manuals for the position
• Work toward becoming a fraud subject matter expert while developing and maintaining excellent working relationships with other business units.
• Have knowledge of applicable laws, regulations, policies, and procedures applicable and ensure business and operational activities are consistent and compliant with all requirements.
• Maintain up to date with current fraud trends in the financial services industry.
• Look at Training opportunities, that will enhance knowledge of systems we utilize or may improve efficiency. At minimum, one per quarter.
• Assist with preparing and delivering fraud training and assist with fraud awareness and loss prevention efforts.

Knowledge, Skills, and Abilities:

• Display strong analytical and critical thinking skills
• Ability to handle large volumes of work without sacrificing quality.
• Ability to make decisions and think out of the box when faced with obstacles.
• Perform duties with attention to detail; high level of accuracy.
• Experience analyzing multiple streams of data to draw conclusion and/or take actions
• Strong time management skills during busy and slower periods throughout the day.
• Strong communication skills including the ability to have tough conversations when needed.
• Proficiency with MS Office required (advanced levels of Excel preferred)
• Strong Windows based PC skills required
• Excellent oral and written communication skills, problem solving, and decision-making skills

Minimum Qualifications:

• High School Diploma; Bachelor's or Associate's degree (will consider the equivalent in experience in lieu of degree)
• 2+ years of experience in financial services
• Working knowledge of current bank fraud investigative techniques and/or systems

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.