Student Success Coach

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Student Success Coach will assist fully online degree students with understanding the variety of opportunities and resources within the University, meeting expectations and responsibilities. Responsible for introducing and encouraging participation in university support services, student academic programs and cultivating habits that will result in academic success within the online environment.

• Assesses and identifies high-risk fully online students and connects them to university resources (i.e.: tutoring, writing center, etc) to increase student success and program completion.
• Creates and implements student communication and academic progress plan per academic term for individual students, as well as, assigned student focus groups.
• Develops professional relationships with students to coach and fosters developmental conversations to motivate students towards achieving educational goals. Communicates with international students as needed.
• Collaborates and escalates potential issues with Academic Advisors to provide students with necessary academic interventions for early alert or other academic needs.
• Collaborates with the System Support and Development Team to customize student performance data and reporting accessibility within the Salesforce Student Information System.
• Gathers and analyzes data within all platforms (Canvas, Salesforce, etc) to identify trends, opportunities, and provides goal-oriented recommendations to ensure student retention.
• Facilitates with overall retention efforts of the University including, but not limited to: data audits, university withdrawals, re-admissions, mid-term grade checks, and registration hold reviews.
• Collaborates with internal taskforce to identify new student focus group opportunities.
• Manages, maintains, and resolves all Salesforce student cases as created and/or assigned.

• Bachelor's degree and two (2) years of appropriate experience, or Master's degree.

• Experience working with students in an educational setting.
• Experience in a sales environment.
• Experience using a Customer Relationship Management (CRM) system.

• Administrative

• $40,000 - $45,000

Begin time: 9:00 AM

End time: 5:30 PM

• Criminal Background Check

• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends and at locations outside of the University
• Ability to travel locally

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.