OPERATIONS- Specialist Delivery

• Complete all delivery exceptions in a timely manner that meets or exceeds the requested time-window.

• Maintain and update delivery resources when exceptions occur.

• Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers

• Provide customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service

• Effectively communicate via phone, text, and email

• Provide support for multiple districts throughout Paint Stores Group

• Provide transportation safety expertise to ensure DOT safety compliance for all Paint Stores Group

• Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites.

• Generally, monitor and track driver activity and behaviors, i.e., rogue delivery accountability.

• Add value to store operations and ensure overall customer satisfaction.

• Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials.

• Identify and report procedure/policy violations to the appropriate field personnel.

• Directly identify and address any issues constraining service in assigned districts.

• Responsible for communicated metrics in specific areas of responsibility.

• Coach Field Partners on Policy & Procedure related to Sherwin-Williams Delivery Service.

• Work with SWDS Supervisors to achieve department goals.

• Become an expert user of all Department Software.

• Position may also be responsible for various administrative functions as needed by department.

Position Requirements

Education

Required:

• High School Diploma or GED

Preferred:

• Associate or bachelor's Degree

Experience

Required:

• 1-2 years of experience in a customer service-based role

Preferred:

• SWDS Routing and Dispatching experience

• Experience working with Telematics and/or Logistics Software

Position Requirements

Required:

• Time management experience working with deadlines.

• Multitasking in a fast-paced dynamic environment

• Shift time is 11:00 - 7:30EST

Preferred:

• Previous Sherwin-Williams store operations and product knowledge

• Dispatching and Routing Software Experience

• Cisco Finesse - Phones