MEDICAL SERVICES COORDINATOR - CPD

BID/JOB ANNOUNCEMENT

MEDICAL SERVICES COORDINATOR - CPD

OFFICE OF PUBLIC SAFETY ADMINISTRATION

Medical Section

Number of Vacancies: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $66,612.00

This position is open to current AFSCME BIDDERS AND the PUBLIC. Only current City employees covered under the City's Collective Bargaining Agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4, & 5 are considered BIDDERS and are eligible to bid. Qualified BIDDERS who properly submit a bid application will receive preference over any non-bidders.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION.

Applications for this position will be accepted until 11:59 pm Central time on December 10, 2025.

Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment.

Under supervision, works in the Office of Public Safety Administration's Medical Services' Section (MS) coordinating the administrative case management functions for Sworn employees that are either injured or sick to ensure compliance with departmental policies and procedures, and performs related duties as required.

ESSENTIAL DUTIES

* Documents and manages the authorized use of the medical roll and Sworn Limited Duty Program by department members consistent with the Department's medical policy, the procedures of the MS and applicable labor agreements

* Maintains a caseload of department members in a medical status, from beginning until the close of a case

* Conducts one-on-one case management appointments for assigned member cases advising them of appropriate forms (e.g., limited duty application) to complete, policies and next steps

* Provides written notifications to department members relative to the department's medical policy and the procedures of the MS, and receives written authorizations for the release of medical records

* Receives and reviews medical reports and related documents from physicians and other health care providers, via mail, facsimile, message, email, or hand-delivery, and ensures physician orders are consistent with medical standards that are outlined in electronic database

* Reviews treatment and recovery progress information, communicates with the involved department member and schedules follow up case management appointments

* Monitors the duration of each medical absence and the cumulative medical usage for their assigned member cases

* Verifies the compensability of reported injury on duty (IOD) incidents and recommends referrals to physician specialist(s) that would be most appropriate to treat a member with an IOD

* Serves as a liaison on behalf of the department between medical service providers and department members with an IOD that impacts the ability of a member to report for work and/or perform their assigned duties

* Reviews and gathers documentation to approve, as appropriate, surgical and other treatment requests for relatedness to the documented symptoms, complaints and circumstances of assigned IOD cases

* Monitors the relatedness of symptoms and complaints associated with injuries that members are reporting as a reoccurrence of a prior IOD

* Evaluates the need for additional services (e.g., second opinion in IOD cases, an independent medical evaluation in non-IOD cases, or Employee Assistance Program (EAP) assistance for members under their assigned caseload)

* Schedules physical examinations or testing with the City's designated service providers for members requiring an examination due to department procedures (e.g., fitness for duty evaluations, reinstatements to limited or full duty from a disability leave, due to promotion, or due to detail or assignment to a specialized unit requiring such examination)

* Schedules sworn members to report to the firing range to demonstrate firearms proficiency

* Reviews Exposure to Communicable Disease reports, gathering information and evaluating the relative risk of exposure to department members and proceeding with IOD cases and associated monitoring and treatment referrals, as required

* Maintains accurate and detailed case notes and related entries within the CLEAR system and MS medical files relative to all interactions and updates for their assigned cases

* Maintains effective communication with other MS staff members

* Performs all case management responsibilities based upon objective and professional review of the available documentation

Additional duties may be required for this position.

LOCATION: Office of Public Safety Administration

SECTION: OPSA Medical

ADDRESS: 3510 S Michigan Ave

SHIFT: Monday through Friday

HOURS: 8:30 am - 4:30 pm

DAYS OFF: Saturday and Sunday

THIS POSITION IS IN THE CAREER SERVICE.

Minimum Qualifications

Education, Training, and Experience

* Two (2) years of work experience providing medical case coordination and/or administrative support in a hospital, clinic or medical environment

Should the above criteria not be fulfilled, the following options are acceptable:

o Graduation from an accredited college or university with an associate's degree or higher, plus one (1) year of experience providing medical case coordination and/or administrative support in a hospital, clinic or medical environment

NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected. Selected Bidders will be hired in seniority order according to the collective bargaining agreement.

Non-Bidders best suited to fulfill the responsibilities of the position will be selected AND

Preference will be given to candidates possessing the following:

• Previous case management work experience
• Previous case coordination work experience in a clinic setting

• Previous Worker's Compensation Clinical work experience OR Previous experience with Worker's Compensation claims

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor