Senior Manager, Digital MarketingBrisbane, CA

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

About the Role

We are seeking an experienced and strategic Senior Marketing Manager, Digital Marketing, to drive digital initiatives across our healthcare professional (HCP), Coordinator, and other target audiences. Reporting to the Senior Director, Digital Marketing, this role will be responsible for managing our digital ecosystem, including website management, analytics, and email marketing, to deliver meaningful engagement and measurable impact in a complex, fast-moving environment.

What you will Contribute

You will be the driving force behind how CareDx reaches and engages healthcare professionals, transplant center teams, and patients online. You will be a key part of the team that owns the performance of our digital ecosystem-enhancing website effectiveness, optimizing data-driven CRM campaigns, and delivering meaningful engagement through other digital channels. Success in this role is defined by measurable growth in digital reach, engagement, and conversion, achieved through collaboration, agility, and innovation.

Key Responsibilities

Website Strategy and Management

• Lead website strategy, content management, and optimization to enhance user experience for both healthcare professionals, corporate and other target audiences.
• Partner with IT, brand, corporate affairs, and agency teams to ensure the site aligns with business priorities, regulatory requirements, and accessibility standards.
• Partner with Brand, Corporate, medical, and operational teams to create and maintain compelling content that will drive engagement of our target audiences.
• Stay ahead of digital marketing and content trends, translating insights into fresh ideas and strategic opportunities.
• Define, implement, and manage the website content authoring, required approvals and other operational processes to drive speed, efficiency, and accuracy of content.
• Create and manage the content calendar for Caredx.com to ensure timely updating content on our websites.
• Manage our content management system to ensure it meets the needs of the business, content remains compliant, and necessary audit requirements can be fulfilled.

Email Marketing & Lifecycle Marketing

• Design multi-channel customer lifecycle journeys across email, SMS, push notifications, and in-app messaging to deliver high-impact marketing initiatives.
• Oversee email campaigns from concept through deployment and measurement, ensuring best practices in segmentation, personalization, and deliverability.
• Collaborate with cross-functional teams to align content and messaging across digital touchpoints.

Digital Analytics, optimization, and Performance

• Establish, manage, and disseminate key digital KPIs, dashboards, and reports to monitor performance across channels.
• Use analytics and insights to optimize website performance, email and other digital marketing campaigns and audience engagement.
• Implement a program of multivariate testing to identify the most effective content and digital marketing strategies.

Project Management & Operational Excellence

• Manage multiple digital marketing projects concurrently, ensuring timelines, budgets, and objectives are met.
• Drive operational excellence by streamlining workflows and ensuring consistent, high-quality campaign delivery.

Collaboration & Leadership

• Partner with internal stakeholders (marketing, product, medical, legal, and regulatory (MLR), IT) and external agencies to deliver seamless digital experiences.
• Provide leadership in creating scalable processes and fostering a culture of agility and innovation.

Preferred Education, Skills, and Experience Required

• Bachelor's degree in marketing, Business, or a related field.
• Overall 8+ years of related experience including 5+ years of experience in marketing automation and digital marketing. Experience in healthcare and/or diagnostics a plus. Experience in a regulated environment, i.e., HIPAA, financial services. Preferred but not essential.
• Proven history of developing and implementing successful digital marketing operations and strategies that have driven measurable business impact.
• A strategic mindset with a focus on problem-solving and process optimization
• Strong knowledge of digital marketing channels, platforms, and best practices, including website management, SEO, SEM, email marketing, content marketing, testing & optimization strategies, and analytics tools.
• Experience with marketing automation platforms, CRM systems, CMS Systems, and web analytics tools.
• Experience of managing multiple digital marketing projects concurrently, delivering on time and to successful completion.
• Excellent analytical and critical thinking skills, with the ability to interpret data and make data-driven decisions and recommendations.
• Exceptional communication and people skills, with the ability to collaborate effectively with cross-functional teams and external partners.

SKILL SET

• Innovative & creative thinking
• Agility (able and willing to wear multiple hats)
• Analytical and Strategic (data-driven, but can move forward if there are gaps in the data)
• Strong relationship management and interpersonal skills
• Communication skills
• Highly resourceful

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits athttps://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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