Returns Technician

Essential Responsibilities:

• Receive all Customer and DC returned products, damaged goods, over goods and refused shipments
• Process International returns
• Process the first step in Oracle for Repairs
• Responsible to sign for all delivery receipt tickets from UPS, FedEx and other LTL or Truck Load carriers
• Segregate all return goods into proper buckets and route materials for further processing and disposition
• Proficiency in Oracle to conduct product receipt acceptance including Collection Plan data as appropriate
• Conduct product inspections and Quality evaluations as needed.
• Evaluate returned equipment and parts; approve or deny credit
• Provide product feedback to Quality, Engineering, Marketing, and Production
• Maximize all potential parts for reclamation activities, Route parts to appropriate area for further processing.
• Maximize product repackaging opportunities to return items to inventory for resale
• Maintains an organized and clean working environment
• Troubleshoot to component level and Quality inspect all equipment to ensure conformance to engineering design and ISO standards
• Provide detailed evaluations for FDA and Legal departments
• Assist Returns Coordinator with warranty product returns to suppliers for credit or refurbished parts
• Complete all required training applicable to assigned position
• Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.

• High school graduate or equivalent
• Advanced Education and or Degree a plus
• Previous Returns/Reverse Logistics experience a plus
• Strong verbal and written communication skills
• Team oriented
• Proficiency in the use of software programs and mainframe experience (Oracle, Lotus Notes, Word and Excel, Access, Project)
• Proficiency in the use of power and hand tools, and use of all electronic test equipment
• Must have thorough understanding of quality systems and their relationship to job performance including ISO overview, 5S's, Corrective/Preventative Actions and Work instructions, Canadian Medical Devices Regulations (CMDR), Food Drug and Cosmetic Act, LEAN and or Six Sigma principles
• Must have physical ability and manual dexterity necessary to perform the duties
• Must be able to interpret blueprints and instructions
• Must be able to obtain a tow motor's license
• Ability to work with minimal supervision
• Ability to maintain composure and professionalism in all situations.

An Equal Opportunity/Affirmative Action Employer -M/F/Disabled/Vet