SNOW SOLUTION ARCHITECT

The ServiceNow Pre-Sales Solution Architect is responsible for shaping and designing enterprise-grade ServiceNow solutions in support of sales pursuits, including RFPs, RFIs, and strategic customer engagements. Partnering closely with sales and account teams, this role translates customer business needs into compelling, technically sound solution architectures that demonstrate the value of the ServiceNow platform. The position plays a critical role in enabling successful sales cycles by ensuring proposed solutions are feasible, differentiated, and commercially viable.

Pre-Sales Solution Architecture & Bid Engagement

• Partner with sales and account teams to support pre-sales pursuits, including RFPs, RFIs, proposals, and strategic customer engagements.
• Lead discovery activities in support of opportunity development to understand customer business objectives, IT landscape, regulatory considerations, and desired outcomes.
• Design and position proposed end-to-end ServiceNow solution architectures that align to customer priorities and platform capabilities, emphasizing out-of-the-box functionality and best practices to maximize value, scalability, and time-to-value.
• Translate customer requirements into compelling solution narratives that balance technical feasibility, business value, and commercial considerations.
• Advise customers and internal stakeholders on the impact of new and emerging technologies as part of solution positioning and proposal development.
• Develop pre-sales solution artifacts including architectural diagrams, solution blueprints, and high-level platform blueprints to support proposals and customer decision-making.
• Recommend appropriate ServiceNow products and capabilities (e.g., ITSM, ITOM, IRM/GRC, CSM, TPSM, HRSD, App Engine, Now Assist) based on customer needs, priorities, and pursuit context.

Demonstrations, Prototypes & Value Articulation

• Design and deliver tailored ServiceNow demonstrations, prototypes, and proofs of concept that clearly articulate business value and use-case relevance.
• Configure demo environments and workflows to support sales messaging and proposed solutions.
• Collaborate with ServiceNow as needed to support customer engagements and platform presentations.

Bid, Proposal and Commercial Support

• Contribute to RFP/RFI responses, proposals, and statements of work by defining solution scope, assumptions, and implementation approaches.
• Support commercial discussions by shaping solutions that are technically sound, cost-effective, and aligned to customer outcomes.
• Develop and maintain solution cost models for both project delivery and ongoing support.
• Maintain awareness of competitive positioning and ServiceNow differentiators.

Thought Leadership, Delivery Handover & Practice Contribution

• Maintain knowledge of the ServiceNow platform, roadmap, and release capabilities, including core products and industry solutions.
• Provide guidance on platform architecture, governance models, and best practices.
• Provide a structured handover from sales to delivery, documenting and presenting solution intent and key assumptions to ensure continuity through the transition.
• Review and synthesize delivery feedback to identify bid-relevant lessons learned and share validated insights with pre-sales and sales teams to inform future pursuits.
• Represent the company in customer forums, industry events, and ServiceNow community engagements as appropriate, with some travel as required.

Consulting & Sales Skills

• Consultative, value-driven approach to translating business challenges into differentiated ServiceNow solution strategies.
• Strong executive-level communication and storytelling skills across technical and business audiences.
• Experience shaping strategic solution roadmaps and producing high-quality bid and proposal artifacts.

Core Skill & Experience

• 7+ years of experience in the ServiceNow ecosystem, including hands-on experience in enterprise solution architecture and pre-sales engagements.
• Strong understanding of ServiceNow architecture, integrations, and multiple platform applications.
• Experience with CSDM, CMDB best practices, and ITIL processes.
• Ability to translate complex business requirements into compelling solution narratives and supporting documentation.
• Proficiency in creating pre-sales deliverables, including presentations (PowerPoint), architectural and process diagrams (Visio), and supporting documentation.
• Experience developing statements of work and solution cost models, including financial analysis using Excel.