Administrative Assistant - Kidney Transplant Program

In this role you will provide vital administrative support to the Kidney Transplant Program.Key responsibilities include but are not limited to:

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  Screen and manage program-related calls.

  
  
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  Schedule and coordinate outpatient procedures for transplant evaluations and re-evaluations.

  
  
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  Prepare, organize, and maintain patient charts and records.

  
  
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  Support transplant list maintenance, patient re-evaluations, and outpatient clinic operations.

  
  
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  Perform administrative tasks such as typing, faxing, and record maintenance for the Transplant Program.

  
  
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  Assist nurse coordinators with administrative duties.

  
  
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  Provide coverage for other administrative staff as needed.

  
  
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  Support process improvement initiatives and maintain accurate documentation within the EMR system.

  
  
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  Consistently deliver CICARE World Class Care standards in all interactions with patients, families, and colleagues.

  
  
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  Comply with all hospital and departmental policies and procedures

Required:

• Detailed knowledge of hospital admissions/registration procedures
• Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
• Experience working in a medical setting
• Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
• Recent patient registration and appointment scheduling experience
• Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agenciesand other groups in a professional, diplomatic and compassionate manner whether by phone or in person
• Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
• Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competingrequirements and heavy workload
• Skill in following through on assignments to completion
• Ability to use diplomacy and respect confidentiality in sensitive situations
• Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
• Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
• Oral and written communication skills to convey information clearly to patients, faculty and staff
• Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
• Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
• Ability to maintain confidentiality on patient and physician issues
• Proficiency with Microsoft Word & PC and access database systems
• Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions

Desired:

• Experience with UCLA EHR (Care Connect)
• Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
• English/Spanish bilingual oral communications skills to conduct admission/registration interviews