Sr. Program Manager (Customer Retention)

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is seeking a strategic and execution-focused Senior Program Manager to lead high-impact sales and customer retention initiatives across the Americas Sales and Retention Business. We are very excited to have this role focus on driving growth, improving renewal rates, and decreasing attrition through effective project management, process development and analysis, and operational excellence.

Responsibilities include collaborating and influencing cross-functional teams and defining scalable processes. The ideal candidate boasts extensive experience in leading all aspects of projects, developing processes, and collaborating closely with Sales, Solution Account Managers, and other teams. This position directly impacts revenue and customer experience.

• Lead all aspects of mid to large-scale, multi-stream programs from initiation through delivery, ensuring alignment with business goals and strategic priorities.
• Develop and maintain program plans, including timelines, prioritization, and risk mitigation strategies.
• Foster collaboration across teams and manage participants across all programs, including Sales, Product Management, Marketing, Engineering, and Operations teams.
• Establish and operationalize retention frameworks and processes for the Solution Account Management team.
• Facilitate cross-functional working sessions to develop, analyze and automate processes.
• Implement communication and enablement strategies to support program objectives.
• Drive cross functional workstreams dedicated to customer saves, leading indicators, and renewal acceleration.
• Prioritize and lead all aspects of weekly initiative meetings, action trackers, and SharePoint documentation.

• 7+ years' program management experience in technology or enterprise software
• Bachelor's degree in Business, Engineering, or related field or equivalent experience
• Proven leadership of strategic, large-scale initiatives
• Experience in process development, analytics, and scalable frameworks
• Outstanding communication and collaborator coordination across all levels
• Skilled in Customer Success Management and Sales Operations
• Adept at navigating ambiguity and driving clarity in dynamic settings
• Strategic thinker and effective problem solver
• Resourceful self-starter with strong ownership
• Customer-focused, collaborative standout colleague

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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