Associate, Maintenance - Car

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a detail-oriented and customer-focused professional to join our team as Associate, Maintenance - Car. In this role, you will provide expert technical guidance and support to ensure safe, cost-effective, and policy-compliant repairs for client-owned vehicles. Acting as a trusted advisor, you will review repair requests, negotiate pricing, and authorize maintenance services in alignment with client and company standards. The position exists to protect client interests, control maintenance costs, and minimize vehicle downtime through accurate, timely decision-making and superior customer service.

What You'll Do

• Triage and respond to maintenance inquiries from our internal platforms, email, and phone systems.
• Provide technical expertise in car and light truck maintenance, repairs, and preventative services.
• Negotiate repair pricing and review requests for compliance with client and company policies.
• Authorize repairs and manage vehicle maintenance costs while minimizing downtime.
• Assist drivers in locating appropriate repair facilities and coordinating services.
• Engage with suppliers to initiate and follow up on maintenance work.
• Process supplier invoices and ensure payment instructions are accurately followed.
• Collaborate with team members to share best practices and support training of new associates.
• Ensure superior customer service and client satisfaction through timely issue resolution.

Basic Qualifications

• Must hold active ASE certifications in A1 Mechanical and another active certification in the A series (A2-A8). In lieu of ASE Certification, Element will consider candidates who, as a condition of employment, agree to obtain an ASE Certification within 12 months of employment.
• Minimum 3 years of automotive knowledge; mechanical experience preferred.
• Strong PC skills including Microsoft Office and data entry.
• Ability to prioritize, multitask, and communicate effectively with internal and external stakeholders.
• Comfortable working from home in an inbound call center environment.
• Must be able to work evenings, weekends, and holidays as the schedule may require.
• Must be able to provide own access to high-speed internet connection and a quiet/confidential working area

Preferred Qualifications

• Education: College/University degree preferred.
• Strong customer service and negotiation skills.
• Excellent time management, organization, and problem-solving abilities.
• Proficiency in MS Office applications (Outlook, Word, Excel).
• Ability to work independently and as part of a collaborative team.

Location
Current Location: US Remote, within driving distance of an Element office in Hopkins, MN or Owings Mills, MD

The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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