Director, Customer Success (Hybrid- Austin, TX)

Location: Austin, TX (Hybrid - 3 days in office per week)
Compensation: Up to $150,000 base + performance bonus

At Togetherwork, we bring people together through technology, collaboration, and shared success. Our mission is to help organizations thrive by building connections that last. We believe great customer relationships are at the heart of everything we do, and we're looking for a leader who shares that vision.

We're seeking an experienced, forward-thinking Director of Customer Success to design, build, and lead a scalable customer success function. You'll shape the strategy, systems, and playbooks that drive engagement, retention, and growth-enabling customers to succeed through proactive, technology-enabled experiences.

This is a highly visible role for a customer-obsessed leader who thrives at the intersection of strategy, operations, and technology.

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  Design and Scale Programs: Develop playbooks and frameworks that deliver meaningful customer engagement at scale through digital and automated initiatives.

  
  
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  Leverage Technology: Identify and implement customer engagement tools to drive adoption, retention, and measurable outcomes.

  
  
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  Map the Journey: Define the end-to-end customer lifecycle, ensuring a seamless and impactful experience from onboarding through renewal.

  
  
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  Empower Customers: Collaborate to create learning resources-webinars, training, and knowledge content-that enhance customer self-sufficiency and satisfaction.

  
  
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  Lead with Data: Establish key metrics (adoption, retention, churn, NPS, health scores) and use insights to guide strategy and continuous improvement.

  
  
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  Partner Cross-Functionally: Work closely with Product, Sales, Marketing, and Support to ensure customer needs influence product strategy and service delivery.

  
  
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  Inspire Your Team: Build and lead a high-performing, motivated team that embodies our customer-first culture.

  
  

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  8+ years in Customer Success, Account Management, or related customer-facing leadership roles

  
  
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  A track record of building scalable success programs using technology platforms (Vitally, Gainsight, Totango, ChurnZero, Zendesk, Intercom, etc.)

  
  
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  Strong analytical mindset and experience using data to drive decision-making

  
  
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  Excellent leadership, communication, and change-management skills

  
  
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  Ability to collaborate across departments in a dynamic, fast-paced environment

  
  

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  A scalable customer success model that delivers measurable growth and retention

  
  
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  Customers who feel supported and empowered through proactive engagement

  
  
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  Actionable insights that continuously improve the customer experience

  
  
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  A thriving, high-performing customer success team

  
  

At Togetherwork, you'll be part of a collaborative team that values innovation, impact, and growth-for both our customers and our people. We offer competitive compensation, a hybrid work model in our vibrant Austin office, and the opportunity to shape the future of customer success at scale.

The Company offers a comprehensive employee benefits program, including:

* Medical, dental, and vision insurance options
* 100% Employer paid short/long term disability
* Basic Life
* 401(k) option with 100% company match up to 4%
* Flexible paid personal/vacation time built on mutual trust and accountability
* 10 sick days annually
* 10 company paid holidays
* 6 weeks paid parental leave
* Pet Insurance
* Medical Travel Benefits
* Infertility Benefits
* Teladoc
* Employee Assistance Program
* Wellness Benefits & Engagement Platform

Inclusion and Diversity:Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.