New 
Metro New Technology Integration & Readiness Senior Program Manager
 Microsoft | |
 United States, Arizona, Goodyear | |
 Oct 11, 2025 | |
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OverviewIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as aMetro New Technology Integration & Readiness Senior Program Manager. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As aMetro New Technology Integration & Readiness Senior Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesNew Technology Integration Establish good working relationships with all the Technology, Design and Construction stakeholders. Be the liaison between Operations, Design, Construction and Technology partner and escalate any issues that could cause impact and drive solutions that deliver best-in-industry results for our customers. Drive design solutions and alignment into basis of design and design initiation that align with new technology requirements. Attend Metro new build, expansion and retrofit project related design, construction, and commissioning meetings. Participate in Construction/Operations walk throughs, and ensure that design intent is met through the construction process. Document, report and partner across teams to drive implementation of lessons learned from each project. Centralize and distribute information between Operations and the Technology partner teams. Contribute as a SME to support the development of automation and tooling required to support new process/ programs related to new technology . Data Center Readiness Delivery Able to balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations. Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies. Keep track of all the latest and upcoming key milestones and deliverables.Lead upfront planning for deployments with focus on implementation of program-level changes into local project delivery. Partner with Site Transition Program Managers to ensure effective site readiness/ deployment readiness standards are met. Centralize and distribute work forecast and partner with Metro site vertical teams to ensure workforce planning aligns to forecasted resource need. Work with learning and development teams to ensure that infrastructure/ tech maintenance training aligns with new technology standards. Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes. Contribute as a SME to support the development of standardized processes, workflows, automation and tooling required to support new technology delivery. Data Center Work Environment: Share best practices, assists others in learning role, process, procedures, and mentors others Promotes a culture of safety, security, and compliance in all aspect of datacenter activities Realize the impact of change on others Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success Embody ourcultureandvalues Ownership In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner. | |