Program Specialist 5

Do you enjoy being a subject matter expert who can be relied upon to provide accurate information and guidance? Would you thrive in a position of ongoing learning where your efforts and expertise guide help others navigate complex rules and regulations that impact thousands of public employees across Washington State? If you excel at analyzing and sharing information, building relationships, and supporting others with confidence and care, then the role Program Specialist 5 at the Department of Retirement Systems may be the ideal next step for you!

Applicants who apply by the end of the day on October 19, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

The Opportunity:
We are searching for a skilled Program Specialist to administer, direct and oversee all program activities related to the Old Age Survivors Insurance (OASI) Program for public employers in Washington.

As the Program Specialist, you will advise and direct public employers on all aspects of the OASI program and serve as the liaison between public employers, the Social Security Administration (SSA), and the Internal Revenue Service (IRS) for coverage-related issues and questions.

Some of what you'll do includes:

• Making eligibility determinations on social security coverage for specific organizations, based on Section 218 of the Social Security Act, Internal Revenue Code, and DRS rules and regulations.
• Traveling, sometimes overnight, in the state to deliver presentations, facilitate training, conduct referendums, and support key position responsibilities.
• Managing the OASI Employer Operations computer system, including overseeing the imaging of employer records and correspondence, and coordinating system invoicing and accounts receivable for participating employers.
• Representing the agency on external employer committees and projects in support of information sharing and relationship building with employers.
• Investigating, researching and resolving highly complex reporting and system interface problems, including sensitive and/or urgent issues.
• Working with the agency's systems development team to resolve highly complex system problems. Ensures the employer's point of view is represented when system changes affect business operations.
• Managing the update of employer forms and publications, ensuring input from employers and DRS has been considered.
• Ensuring updates to online employer information is posted to the DRS internet in a timely manner.
  
  

What we're looking for (required qualifications):

• Proven experience performing technical writing responsibilities, including technical communications, research, productivity tools, and content management systems.
  This experience is typically gained from two (2) years of professional experience.
  An associates degree or higher in technical communication or technical writing certification may substitute for up to one year of experience;
• Proven experience in identifying problems, analyzing business, management or technology needs to facilitate change in organizations business, management, or technology services; organizational development, process improvement or managing change.
  This experience is typically gained from two (2) years of professional experience. A bachelor's degree or higher in business administration, public administration, organizational development, or closely related field may substitute for the two years of experience;
• Demonstrated experience in planning, supporting, or implementing business process improvement or organizational change efforts. This experience is typically gained from two (2) years of professional experience.

Experience can be gained through various combinations of professional employment and volunteer/personal experience. Experience may be concurrent.

In addition to the above, you must have the following:

• The ability to travel, sometimes overnight, within Washington State (approximately 10% of your work time);
• Strong written and verbal communication skills, including public speaking;
• Proven experience providing assistance and troubleshooting computer or technical issues;
• Demonstrated proficiency in the use of Microsoft Word, Excel, PowerPoint, Teams and SharePoint (version 2016 or newer); and;
• Demonstrated proficiency in the following competency areas:

Interpersonal Savvy
Relates well to all kinds of people both inside and outside the organization. Develops and maintains effective working relationships that encourage and support collaboration, knowledge sharing, communication, and teamwork. Engages and inspires others, treats people with courtesy, sensitivity, and respect, exemplifying professionalism, tact, and empathy.

Consultation
Employs expertise, credibility, and effective partnering to help customers and/or peers identify, evaluate, and resolve complex or sensitive issues and problems. Demonstrates willingness and initiative in partnering with peers and customers in order to achieve desired outcomes.

Judgment
Displays balanced thinking that combines data-based analysis, experience, and perspective while also considering decision impacts. Effectively weighs alternatives and makes decision that incorporate facts and other relevant information.

Problem Solving
Analyzes problem to identify root cause(s). Evaluates possible courses of action, uses reason, logic, and creativity to reach conclusions. Develops timely, effective solutions that take into consideration alternatives, risks, and consequences in relation to organizational goals, resources, and constraints.

Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Be sure to read this entire section - We promise, it'll be helpful!

How to Apply: Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply.

• To be considered for this position, pleasebe sure to attach the following to your online application:
  (Applications without these required attachments will not be accepted).
  1. Acover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position.
  2. Achronological resume outlining your experience to-date. Please keep in mind that professional or verifiable volunteer experience may be relevant.
• Be sure to complete all sections of the on-line application and answer all supplemental questions. The work history section of the on-line application should be completed fully.Application fields that say "see resume/attachment" will not be considered. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

References, Personnel File Review, and Background Checks

• If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
• If you are a current or recent state employee, we will also review your personnel file as part of our selection process;
• A job offer is contingent upon completion of a background check that includes a criminal record review.

Work Authorization

• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• DRS does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visitwww.uscis.gov.
• Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law.

Why Work for DRS? At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.

Regardless of what our specific duties may be, we are all dedicated to one purpose: ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers' expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

DRS offers a generous benefits package that includesmembership in the Public Employees Retirement System; health, dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for student loan forgiveness. (See the Benefits tab at the top of this post for more information).

Other perks include:

• Flexible work schedules
• Infants at Work Program
• Tuition reimbursement
• Opportunities for professional growth
• Access to LinkedIn Learning
• Commitment to team member safety and wellness
• Community involvement and charitable giving opportunities
• Commute Trip Reduction Program
• Free Parking & and EV Chargers available