Outpatient Scheduling Facilitator - Orion Building

Location:Orion Building -6630 Orion DriveFort Myers FL 33912

Department: Outpatient Scheduling (OPS)

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$17.34 - $21.67 / hour

Are you organized, dependable, and ready to take your scheduling skills to the next level? Join our amazing team as an Outpatient Scheduling Facilitator with Lee Physician Group!

In this key role, youll help keep our scheduling process running smoothly by:
Entering non-Epic physician orders into Epic Cadence, making them accessible for our care teams
Coordinating 1,500+ procedures with accurate and complete orders
Reviewing 500+ orders per day for accuracy
Routing orders to over seven work queues to start the scheduling process
Communicating with physician offices regarding referrals and order details

Education:

• High School Diploma or Equivalent Required

• Medical terminology knowledge Desired

• Bilingual Preferred

Skills & Knowledge:

• Strong understanding of telephone etiquette and excellent listening skills

• Excellent customer service with strong verbal and written communication

• Data entry and computer proficiency, including Microsoft Office

• Ability to multi-task, adapt quickly, and thrive in a fast-paced, team-oriented environment

Experience:

• 1 year Scheduling Required

• 1 year Customer Service Required

• 6 months Epic experience Required

Youll collaborate closely with our Outpatient Scheduling Specialists, working together to ensure quick, accurate scheduling and an excellent patient experience.
Youll also be cross-trained across all service lines offering opportunities to grow your skills and expand your knowledge across the department.

If youre detail-oriented, thrive in a dynamic setting, and love being part of a collaborative team, this is the perfect opportunity to advance your career with Lee Health!

We are looking for an organized, dependable, practical, and driven Outpatient Scheduling Facilitator to join our team. This role facilitates the scheduling process by entering non-epic physician orders into our Epic Cadence system and importing the order, so that it is accessible by ancillary team members. One must be able to coordinate greater than 1500 procedures with the correct order. In addition, this role requires you have a working knowledge of referrals, so that you can communicate to the offices and physicians about the orders. Reviewing greater than 500 orders per day for completeness, and disseminating the order appropriately to over seven work queues is the start of the scheduling process. You must possess extensive knowledge of the Cadence scheduling software to maneuver efficiently and document in the order, which assists the scheduler in providing quick and accurate service for our patients. Multi-tasking is key, and requires one to be flexible, as the job duties change quickly. The duties of the facilitator are intermingled with the Outpatient Scheduling Specialist, communication and fostering a team environment is an essential component of this role. Located in a small office and working in cubicles, one must feel comfortable working in a confined space. One must maintain all of those proficiencies, and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed-trained in all service lines of the department.

Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Bilingual is preferred.

6 months of Epic experience required

US:FL:Fort Myers