ITSM Business Analyst

Are you an ITSM Business Analyst who is looking to join one of the top companies within the Aerospace and Defence industry?

Are you looking to further your career and grow?

Do you have business experience in ServiceNow IT service management, with an understanding of ITIL processes and principles?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Remotely with our client in Orlando, FL. Interested?

Here's what you'd do:

• The ServiceNow IT Service Management Business Analyst is responsible for analyzing business requirements and partnering with client teams to onboard them to ServiceNow IT Service Management (ITSM) solutions.
• This role needs a strong understanding of ITSM processes, business operations, and technical capabilities to ensure that the ServiceNow platform meets the needs of the organization.
• Gather and document business requirements from stakeholders for ITSM process improvements and ServiceNow configuration
• Establish and lead Stakeholder forums / CoP for each of the major areas of the ITSM community, such as Service Desk, NOC, Admins, Application teams, etc
• Analyze business needs and identify opportunities for process improvements and automation
• Collaborate with stakeholders to design and implement ITSM processes and procedures
• Develop and maintain business requirements documents, use cases, and user stories for ServiceNow configuration and customization
• Partner with the ITSM Process Owner and Technical Lead to develop and maintain a roadmap for the adoption of new ITSM features in keeping with stakeholder/user requirements
• Partner with the ITSM Process Owner to develop and deliver training materials and user documentation for ServiceNow ITSM modules
• Provide support and guidance to end-users on ITSM processes and ServiceNow functionality
• Partner with the ITSM Process Owner to develop metrics and reports to measure the effectiveness of ITSM processes and ServiceNow configuration
• Participates with customers to formulate and implement enterprise-wide business, organization, and information technology strategies.
• Work with customers to help conceptualize means to apply information technology as a strategic asset.
• Involved in the process of designing and delivering integrated business and information solutions to support the enterprise's accomplishment of business goals.

Here's what you'll get:

• Pay rate: $71.42/Hour
• Hours: 40 Hours/Week
• Length: Contract (12 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Bachelor's Degree with 5 years of experience
• Minimum of 2 years of experience in ServiceNow IT service management, with an understanding of ITIL processes and principles.
• Minimum of 2 years of experience with business analysis, requirements gathering, and solution design.

• Master's Degree with 3 years of experience
• Familiarity with AI, specifically ServiceNow Now Assist
• ServiceNow certifications (ITSM, Administration, or Business Analyst)
• Experience with Agile project management methodologies
• Knowledge of ITSM industry trends and best practices
• Good data analysis and reporting skills, with experience with metrics and reporting tools
• Experience with process improvement methodologies, such as Lean or Six Sigma
• Good understanding of ITSM processes, including incident, problem, change, and service request management.
• Excellent communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.
• Good analytical and problem-solving skills, with the ability to analyze complex business problems and identify solutions

Additional Information :

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a "U.S. Person," as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.