Remote New

Key Account Manager

Sonova USA, Inc.
paid holidays, tuition reimbursement, 401(k)
United States
Oct 10, 2025
Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Remote, United States Key Account Manager 159955 Key Account Manager Candidates can reside in any of the following states: AZ, CO, FL, MN, WA The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships. Responsibilities: Develop tailored business plans for key accounts, aligning clinical and operational goals. Serve as the primary contact for assigned practices and groups. Build trusted relationships with audiologists, ENTs, and decision-makers. Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing. Advise on scheduling, referrals, and family-centered care. Conduct performance reviews and ROI analyses. Meet or exceed revenue and growth targets. Promote new products and initiatives to support practice success. Negotiate agreements that balance customer satisfaction and profitability. Deliver training 1-on-1 and to large groups. Manage CRM records, pipeline, and forecasting. Monitor market trends and competitor activity to refine strategy. Report on account performance, risks, and opportunities. Travel up to 75%. More about you: Bachelor's degree or equivalent experience required, MBA a plus 5+ years in hearing healthcare. Deep understanding of audiology operations and market dynamics. Experience in consultative growth and business strategy a plus. Driven, accountable, curious, and growth-minded. Strong communication, negotiation, and presentation skills. Executive presence; comfortable with C-suite engagement. Experience with Phonak technology preferred. Proficient in Excel, PowerPoint, and Word. A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $90,000-$105,000. This role is also bonus eligible. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.