Healthcare Innovation Education Project Manager

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

A Brief Overview

The Program Manager will lead the planning, execution, and continuous improvement of multiple educational programs and events aligned with NIH guidelines. This role serves as the pivotal connector among diverse teams and stakeholders, ensuring seamless integration, communication, and alignment across multiple project streams. The ideal candidate excels at managing logistics, timelines, grant requirements, program materials, participant engagement, and fostering collaboration to deliver high-quality, cohesive programs.

Day to day work involves tasks across the lifespan of education program development, including coordinating logistics such as scheduling, venues, technology, and materials, maintaining detailed project plans and grant timelines, acting as a central hub for communication between faculty, advisors, program staff, and external partners, managing stakeholder relationships, facilitating meetings, contributing to content and program evaluation, and supporting program communications and branding as needed.

What you will do

• Project Identification
• Identify and organize projects by defining project scope, goals and deliverables
• Perform needs analyses to ensure that institutional needs are met
• Identify key stakeholders and appropriate project team members
• Project Initiation and Planning
• Secure project approval, determines resource availability, timeline and financial commitment, and manages project progress
• Facilitate discussions to meet mutually agreed upon goals
• Coordinate complex customer input, ideas and feedback
• Complete detailed project plan documents, including project work breakdown structure, schedule, roles and responsibilities
• Manage and communicate project objectives and goals to the project team
• Present project plan documents to key stakeholders and audiences
• Project Execution
• Manage project execution from start to finish including tracking progress, identifying issues and mitigating risks
• Establish rapport with collaborating departments and teams
• Meet regularly with project sponsors including to communicate progress toward project milestones and project status, provide insights into project health, proactively escalate issues and provide recommendations for bringing projects back into alignment with expected outcomes when needed
• Project Closure
• Complete post-project evaluations to determine project outcomes
• Ensure project outcome is in alignment with desired impact and results
• Complete lessons learned and present outcomes and findings to key stakeholders and audiences
• Assemble and archive project documents

Education Qualifications

• Bachelor's Degree Required

Experience Qualifications

• At least three (3) years of project management, quality or process improvement experience Required
• At least five (5) years of project management, quality or process improvement experience Preferred
• At least five (5) years of business analysis experience Preferred
• At least one (1) year of experience managing cross-functional teams Preferred
• Previous experience in a healthcare or research related environment Preferred

Skills and Abilities

• Advanced knowledge of Project Management Body of Knowledge guidelines (PMBOK) including productivity tools, project charters, work plans and budgets.
• Intermediate knowledge of Business Analysis Body of Knowledge guidelines (BABOK)
• Intermediate knowledge of quality improvement methodologies (Lean, Six Sigma)
• Intermediate knowledge of change management principles including organizational dynamics, change theory, and improvement methods / tools
• Intermediate knowledge of risk management principles
• Fundamental knowledge of healthcare / research operations and systems
• Advanced proficiency with office software (Microsoft Office) including word processing, spreadsheet, presentation & diagramming software (Word, Excel, PowerPoint, Visio)
• Excellent verbal and written communications skills
• Excellent time management skills
• Excellent organizational skills
• Strong analytical skills
• Solid negotiation skills
• Ability to work independently with minimal supervision
• Ability to gather, analyze and make recommendations/decisions based on data
• Ability to collaborate with stakeholders at all levels
• Ability to influence others to accomplish tasks outside of the direct span of control

Licenses and Certifications

• Certified Associate in Project Management (CAPM) - Project Management Institute (PMI) - upon hire - Preferred or
• Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred or
• Six Sigma Black Belt (CSSBB) - American Society for Quality (ASQ) - upon hire - Preferred or
• Six Sigma Green Belt (CSSGB) - American Society for Quality (ASQ) - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.