Behavioral Health Navigator, Primary Care

Mass General Brigham Medical Group, Inc.
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Oct 09, 2025
Primary responsibilities to include: Engages patients in the management of their behavioral health conditions through goal-setting, coordination with community services and providers, and referral services. Partners closely with clinical social workers and other members of the clinical team to support care plan Identifies and removes barriers that interfere with patient access to behavioral health resources. Handles follow-up contact with patient/family, care team, and community agencies. Promotes an environment that is sensitive to the culturally diverse needs of patients, families and employees. Research resources and programs available to patients, including but not limited to: Individual, group, and family therapists, Social opportunities and peer support, Behavioral Health Self-Management Tools As a member of the Care Coordination Team: Advocates for the patient to ensure quality outcomes. Participates in the planning of care for assigned patient population. Identifies and uses appropriate community resources to optimize patient outcomes. Finds opportunities for service line process improvement. Serves as a resource to the interdisciplinary team for community based social service agencies. Maintains effective working relationships to work collaboratively. *Communicates and collaborates with team to ensure that care coordination needs of assigned patients are met without redundancy of efforts and there is adequate documentation in the patient's medical records. Education Bachelor's Degree Health Administration required and Bachelor's Degree Social Work required and Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in care coordination, case management, or patient advocacy 2-3 years required and Experience working with a broad patient population and understanding of community health resources 2-3 years preferred Knowledge, Skills and Abilities - Strong interpersonal and communication skills to effectively engage with patients, families, and healthcare providers. - Knowledge of healthcare systems, insurance processes, and community health resources. - Ability to work independently and manage multiple patient cases simultaneously. - Problem-solving skills to identify and address barriers to care. - Empathy and cultural sensitivity when working with patients from various backgrounds. Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.