Repair Analyst

Southwest Airlines
401(k)
United States, Texas, Dallas
Oct 09, 2025
Department: Supply Chain Management Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Repair Analyst assists Supply Chain Management (SCM) system users by promptly responding to internal and external customer inquiries and requests. This role is responsible for the end-to-end repair process of aircraft parts used on Southwest aircraftfrom building a work scope, issuing a Repair Order, troubleshooting receiving issues, and getting orders closed and invoiced correctly. The Repair Analyst is a detail-oriented thinker who looks forward to driving the future of SCM at Southwest. Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Assist SCM system users by responding to Internal/External Customer inquiries and requests Proficiently utilize technical documents, component maintenance manuals and aircraft manuals Evaluate quotes for quality, accuracy, and adherence to contractual terms to ensure optimal outcomes Mentor, develop, direct, and collaborate with Assc Repair Analyst as well as independently to strengthen the bench of the Team Monitor and track cost-saving initiatives, aircraft damage incidents, and engineering requests to ensure comprehensive oversight and effectivity Ensuring compliance with Component Service Bulletins and Airworthiness Directives, including preparation internally and with the suppliers Review exchange proposals, potentially including Times and Cycles, to proactively address and mitigate inventory issues Ensure adherence to contractual obligations and manage supplier performance Effectively handle changes in pricing, shipment dates, and part specifications while maintaining clear communication and coordination Oversee relationships with maintenance providers on a day-to-day basis and manage the repair process for assigned and backup commodities Investigate and resolve discrepancies related to serial numbers, part numbers, technical requirements, invoicing, and shipping errors by thorough research and analysis Collaborate with other Departments and work groups to understand requirements and gain efficiencies May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effectiveness of quote approvals and alternate development of repairs Skilled in understanding the implications of new information for both current and future problem-solving and decision-making Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Strong negotiation and communication skills Skilled in accessing, understanding and applying contract language from enterprise contracts repository Ability to read technical documents, follow instructions, and understand compliance procedures Skilled in leading cross-functional teams; builds consensus and successfully demonstrates ability to coach team members and help develop skills to meet organizational goals Ability to read technical documents, follow instructions, and understand compliance procedures Education Required: High School Diploma or GED Experience Intermediate level experience, fully functioning broad knowledge in: Aviation supply chain management lifecycle EDI interfacing, process improvement Contract compliance Engineering processes System navigation with various IT systems (e.g. SAP ERP/VIM, Ariba, Boeing Toolbox, Maintenix, Aeroxchange, QuickBase, Alteryx, Tableau) Licensing/Certification Required: SIDA badge and meet all local airport requirements Physical Abilities Ability to perform work duties from limited space work station/desk/office areafor extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information Pay & Benefits Competitive market salary from $74,950 per year to $83,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.