Desktop Engineer

NRECA is a unique national trade association providing advocacy, financial services and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency and a spirit of innovation.

Summary of Position
Join IT at NRECA where we are more than a team, we are a community. Guided by the core tenets of Simplicity, Security, Continuity, Transparency, and Flexibility, we strive to deliver business value through collaboration, ideation, and innovation. Become an integral part of a community driven to continuously improve our processes and transform how we work - in partnership with our colleagues and in service to our members. This is a Hybrid position located in Arlington, VA.

The person in this role will maintain the Endpoint (laptops, workstations, virtual workstations, tablets, and smartphones) ecosystem, workstation operating systems, enterprise applications, remote device environment, and supporting backend servers to achieve an optimum endpoint platform which enables NRECA associates to work efficiently. They will assist with the selection and roll-out of endpoint solutions that work with infrastructure tools to protect the enterprise. They will be expected to analyze, diagnose and resolve complex hardware and software problems while serving as a Tier 3 service desk support engineer.

Key Responsibilities
* Maintains the workstation operating systems, desktop enterprise applications, remote device environment, virtual machines, and backend servers to achieve an integrated endpoint ecosystem.
* Assists with endpoint solutions that work with infrastructure and security tools to protect the enterprise.
* Provides support on audio-visual and multimedia projects.
* Analyzes, diagnoses, and resolves complex hardware and software problems.
* Configures and maintains mobile device equipment.
* Supports the NRECA Operations Center, which monitors the entire NRECA production environment.
* Increases knowledge of digital, information, and operational technologies.

Required Qualifications and Skills
* Formal Education Required: Bachelor's degree in computer science, engineering or a related technical discipline or 5+ years technical experience supporting a desktop computing environment.
* Four plus years of experience with the implementation and support of computer hardware and software configurations.
* Computing Technology Industry Association A+ Certification (CompTIA A+) or Microsoft Certified Desktop Support Technician (MCDST) preferred.
* Experience in Windows operating systems 10 and 11, Apple iOS operating system and LANDesk Service Desk necessary.
* Experience with workstation hardware and software installations and large-scale rollouts required.

Essential Physical Requirements:

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.