Program Assistant - Custody Support / Programs Division

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Do you have a desire to help others and make a positive impact in your community?

The Program Assistant provides highly responsible and often complex administrative support to the Custody Support/Programs Division of the Maricopa County Sheriff's Office (MCSO). This role regularly interacts with inmates, employees of all levels, and the public.

Bring your skills and apply today!

About the Maricopa County Sheriff's Office:

Do you possess integrity, strong interpersonal skills, and do you have a desire to serve your community? We are seeking passionate individuals to join our team with a variety of openings for Civilian, Detention and Sworn personnel. The Maricopa County Sheriff's Office (MCSO) invites you to become part of Arizona's leading law enforcement agency where we come together as a team to support and provide public safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education

High school diploma or GED

Experience

Three (3) years of responsible clerical and/or administrative experience.

OR

Combined education and experience

An equivalent combination of post-secondary education and/or experience may substitute for the minimum qualifications on a year-for-year basis.

Other requirements

• Must possess a valid Arizona driver's license or have the ability to obtain by the time of hire.
• Training that may be provided on-the-job: FEMA NIMS - IS100 and 700; Safety; Payroll; PREA.
• Prior to hiring, the Sheriff's Office requires that all candidates pass a background review.

Our Preferred Candidate has

• Associate's degree.
• Experience working in a jail environment.
• Experience teaching in a classroom setting.
• Detention experience.

Compensation is more than a salary with MCSO:

• Growth and stability since 1871
• Choice of three medical plans - starting as low as $70/month
• Holidays - 10/year + 1 personal day
• Enrollment in Arizona State Retirement System
• Paid sick and parental leaves (birth/adoption)
• 10% discount at KinderCare facilities in the Valley and upcomingMCKids Club to serve County employees and their families exclusively
• MCSO Mentoring program to provide personal and professional growth opportunities for all employees
• Access to free County gyms
• Learn more at Benefits Overview

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Performs specialized administrative assistance with the operations and coordination of programs.
• Assists with annual assessment of inmate programming needs through jail surveys, inmate program evaluation forms, or other approved methods.
• Provides support for development, proposals, implementation, supervision, and evaluation of inmate programs; recommends systemic or programmatic changes to the Chain of Command.
• Responds to inmate requests (tank orders) for participation in programs in a timely manner; evaluates in a non-discriminatory manner based on the inmates' security/housing classification, detention staff recommendations, and performance histories; places inmates in appropriate available programs.
• Determines inmate eligibility within Jail Management System (JMS) and distributes rosters to the appropriate detention personnel.
• Prepares, maintains, and distributes daily class rosters; assists with recruiting, screening, observing, and supervising program facilitators and contract personnel.
• Trains volunteers and contract employees; assists with organization of volunteer orientations and renewal training sessions.
• Assists with planning and organization of annual volunteer recognition events.
• Provides annual budget information; maintains statistical records of participation in programs and volunteer activities and forwards data as requested.
• Represents the division at meetings, conferences, and presentations as directed.
• Performs follow-up on jail incident reports and resolves problems with contract and volunteer personnel.
• Assists other facilities and sections as needed.
• Provides instruction for inmate programs as necessary when directed.
• Determines the relevance of existing programs, need for new programs, and assists with delivering division and jail correspondence.
• Acts as liaison with jail staff as well as the community and public agencies in support of the Transition from Jail to Community (TJC) initiative.
• Maintains files and databases; prepares reports, forms, and correspondence of a highly confidential nature.
• Provides customer service in person, by email and telephone with the general public, other law enforcement entities, attorneys, County offices, and employees of MCSO.
• Assists with purchasing, accounting, and personnel functions for the section.
• Directs workflow and participates in special projects and programs as assigned by Custody Support Division and Command.
• Resolves complaints and/or problems for difficult issues.
• Is present at the work site to perform tasks as scheduled and/or assigned by the supervisor.

Working Conditions

Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

The following environments described are only representative of how the essential job tasks are currently performed or envisioned. As such, in order to accommodate a disability or limitation, the essential job tasks may be performed in ways other than described on these pages.

Work occurs primarily indoors working in MCSO jail facilities with various staff and all classifications of inmates.

Work environment

• Frequently Indoors
• Rarely outdoors, in temperatures above 90 degrees or below 40 degrees
• Conditions frequently include stairs or ladders

Physical environment

• Sitting, standing, walking
• Driving a vehicle
• Speaking, hearing, seeing, reading
• Distinguishing colors
• Lifting floor to waist twenty (20) pounds
• Lifting waist to shoulder twenty (20) pounds
• Lifting shoulder to overhead twenty (20) pounds
• Carrying a weight of twenty (20) pounds for a distance of 10 feet
• Pushing/pulling a weight of twenty-five (25) pounds for a distance of 50 feet

Social environment

• Time pressures
• High volume of work
• Handling multiple or complicated tasks
• Accuracy
• Decision making, concentration/vigilance
• Teamwork
• Conditions frequently include interruptions, unscheduled tasks, frequently changing tasks, working in close physical proximity with others, public contact, inmate contact
• Conditions may rarely include emergencies, traumatic subject matter, dangerous environment, overtime/rotating shifts

Knowledge, Skills, and Abilities

Knowledge of

• MCSO's Policy and Procedures and the Maricopa County Administrative Manual, or ability to learn.
• Windows Office Suite applications - intermediate to advanced level.

Skill in

• Interpreting information regarding departmental policies and procedures.
• Applying strong time management and organizational skills to tasks.

Ability to

• Work independently with minimal guidance.
• Establish effective working relationships with diverse groups.
• Communicate successfully in verbal and written format as appropriate for the audience.
• Resolve complex problems and maintain composure during stressful situations.
• Remain flexible and adapt to change.

SELECTION PROCEDURE:

The hiring authority will select the successful candidate based on departmental needs.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically, successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Selection Procedure

• Only the most qualified candidates will be considered

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!