Concierge Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Launch your career in Facilities Management at JLL! We have an incredible opportunity for a Concierge Coordinator to join our Workplace Experience team on one of our client accounts. In this role, working with the Workplace Experience Concierge Manager and being responsible for all aspects of experience focused services including soft services, amenity programming, customer experience, and day-to-day service delivery in support of the clients world headquarters office in San Francisco.

Service delivery includes, but is not limited to, reception, concierge services, amenities, wellbeing, food services, meeting & event planning, mail, print and other high touch services. The role is client facing and must be able to exhibit outstanding client service and communication skills from the C-Suite down. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused environment. The ideal candidate is a great communicator, whose intrinsic purpose is to build a sense of community, connection, and a tireless focus on delivering unique, magical, and memorable experiences that aligns with JLL & clients values and highly engaging culture.

• Front of House Excellence - Serve as primary point of contact providing warm welcome to employees and visitors, manage check-in/out processes, maintain presentable reception areas, and deliver exceptional customer service that exceeds expectations.
• Workplace Experience Support - Process and manage workplace service requests via Jira tickets including events, amenities, shipping/receiving, access cards, and employee programs while ensuring timely response within one day.
• Administrative Operations - Provide clerical support including maintaining playbooks and trackers, managing voicemail, supporting financial reporting, and assisting with special projects as assigned.
• Stakeholder Collaboration - Work closely with Facilities, IT, vendors, and internal teams through weekly operations meetings to coordinate services, manage vendor performance, and ensure seamless service delivery.
• Active Workplace Engagement - Spend minimum two hours daily in reception and walking floors to engage employees, monitor workspace conditions (conference rooms, pantries, etc.), and proactively identify service opportunities.
• Risk Management & Compliance - Monitor operations for security, privacy, and safety risks; escalate issues appropriately; ensure compliance with JLL and client policies; serve as floor warden during emergencies.
• Continuous Improvement - Participate in training and professional development, suggest process improvements, maintain knowledge of systems and procedures, and support culture of innovation and excellence.

• High school degree or GED equivalent
• 1+ years prior experience in workplace experience services, hospitality, events, commercial facility or property management
• Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English); also an active listener
• Delivers results in a fast-paced environment with a record of accomplishment of initiative, integrity, and good judgment.
• Customer service and client facing experience

• Trade school, union training, military service or college
• Proficient skills in G-Suite
• Confluence, Jira, Coupa skills are a plus

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.