Workplace Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves -

The Workplace Ambassador plays a vital front-facing role in creating a welcoming and professional office environment. This position supports the Office Manager in ensuring smooth daily operations by overseeing front desk services, mail handling, workplace amenities, and administrative support. The role also assists with employee-facing communications and engagement activities.

This is a full-time, on-site role based at the Collectibles Los Angeles office.

Your day to day: KEY RESPONSIBILITIES

Front Desk & Guest Experience

• Provide front desk coverage during building hours (8:00 AM - 5:00 PM).

• Greet visitors and staff with a warm, professional demeanor.

• Register all guests, interviews, and new hires using building software; coordinate with security when needed.

• Ensure all visitors comply with Fanatics' guest and security policy.

• Maintain the cleanliness and appearance of the reception area, front entrance, and lobby.

Mail & Deliveries Management

• Receive, sort, and distribute daily mail, packages, and catering deliveries.

• Process outgoing shipments (FedEx, UPS, USPS).

• Track and log registered mail as needed.

Workplace Amenities & Supply Support

• Monitor and restock office supplies, breakroom inventory, and restroom items in coordination with the Office Manager.

• Maintain snack inventory for general office and executive areas.

• Manage lobby music via Spotify/Alexa and ensure general space TVs display appropriate sports channels.

• Maintain the cleanliness of breakrooms and collaborative spaces.

Administrative & Vendor Coordination

• Assist with scanning, filing, and basic administrative tasks.

• Help book conference rooms and prepare meeting spaces.

• Support incoming/outgoing shipping requests, especially for executives.

• Assist with badge issuance, deactivation, and access updates in coordination with the Office Manager.

• Submit facility work orders and track repair progress.

• Help track snack/office supply expenses in collaboration with the Office Manager.

Internal Communication & Event Support

• Distribute office notices and event updates in partnership with the Office Manager.

• Support employee engagement efforts, including event logistics, setup/cleanup, and internal communication.

• Partner with Facilities and HR teams on special projects and office-wide initiatives.

Customer Service & Resource Support

• Act as a go-to resource for visitors and employees; provide workplace guidance and assistance.

• Monitor the shared office email inbox, responding to general inquiries and forwardingcomplex or urgent matters to the Office Manager as needed.

• Help resolve day-to-day questions or facility concerns professionally.

• Maintain knowledge of local resources (restaurants, vendors, post office, supplies, etc.).

Cross-Departmental Collaboration

This role supports multiple internal teams, including Executives, Security, Facilities, IT, and HR.

Sound like you? To apply you need:

EDUCATIONAL REQUIREMENTS:

• High school diploma or equivalent required.

KNOWLEDGE SKILLS AND ABILITIES:

• Proven experience in customer service, front desk operations, or administrative support.

• Excellent verbal and written communication skills with a friendly, professional tone.

• Strong organizational skills and attention to detail in a fast-paced environment.

• Proficiency in workplace technology tools (Outlook, Google Workspace, Slack, etc.).

• Positive, service-oriented attitude with a commitment to creating a welcoming environment.

• Ability to multitask, prioritize responsibilities, and respond to shifting needs throughout the day.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.