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Customer Support Data Center Technician - Cohort Hiring Q1' 2026 - Military Talent Programs

Equinix
paid time off, paid holidays, retirement plan
United States, Texas, Dallas
Sep 23, 2025
Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Position Summary Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix's data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers. Are you a military service member within or nearing your 180-day window for separation from active duty? Are you a military spouse fellow wanting to engage a technology career? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life. Please note: This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce. Who are we? Equinix is the world's digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success. Key Responsibilities Ticketing & Troubleshooting * Manage and resolve customer support requests and service tickets * Accurately track tasks using the ticketing system * Troubleshoot network and equipment issues; escalate when necessary * Collaborate with cross-functional teams to resolve technical challenges Hardware Installations * Perform "rack and stack" installations of customer equipment * Follow detailed installation plans and wiring diagrams * Install structured cabling (fiber and copper), cable trays, cages, and cabinets * Identify and report infrastructure capacity or cabling concerns Testing & Quality Checks * Conduct layer 1-3 connectivity tests (e.g., network cables, fiber optics) * Perform quality checks on own and team installations * Maintain detailed documentation of all work performed Customer Interaction * Provide professional, helpful on-site customer support * Communicate clear timelines and progress updates * Escort customers and vendors for access and safety compliance Team & Project Support * Contribute to team projects and installations * Coordinate with vendors and internal teams to ensure timely execution * Support dispatching, inventory checks, and alarm escalations as needed Learning Objectives * Deepen technical expertise in data center infrastructure and operations * Gain experience in structured cabling, network testing, and troubleshooting * Enhance customer service and communication skills in a technical environment * Understand project coordination and cross-functional collaboration Qualifications * Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation * Technical or Non-Technical MOS, NEC, or AFSC * High school diploma or equivalent * 2-4 years of experience in technical support, IT, telecom, or data center operations * Ability to read wiring schematics and installation plans * Experience with fiber and coaxial terminations preferred * Strong attention to detail and documentation skills * Comfortable working in a physical, hands-on environment Training & Evaluation * Interns will follow a customized Education/Training Plan * Monthly evaluations will be conducted by the supervisor * Final evaluation will assess learning outcomes and program effectiveness The targeted pay range for this position in the following location is / locations are: United States - DA11 Dallas : 53,000 - 79,000 USD / Annual United States - AT1 Atlanta : 53,000 - 79,000 USD / Annual United States - MI1 Miami : 53,000 - 79,000 USD / Annual United States - SV12 Silicon Valley : 64,000 - 96,000 USD / Annual United States - LA4 Los Angeles : 58,000 - 88,000 USD / Annual United States - CH4 Chicago : 58,000 - 88,000 USD / Annual United States - NY3 New York City : 58,000 - 88,000 USD / Annual United States - DE2 Denver : 53,000 - 79,000 USD / Annual United States - SE3 Seattle : 58,000 - 88,000 USD / Annual United States - DC12 Washington DC : 58,000 - 88,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. Equinix Benefits As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work. Employee Assistance Program: An Employee Assistance program is available to all employees. US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.