New

Business Operations Technician

Genesis10
life insurance, 401(k)
United States, North Carolina, Charlotte
Sep 22, 2025
Genesis10 is currently seeking a Business Operations Technician with our client located in Charlotte, NC. This is a 12+ month contract position. This is a 100% remote position. Responsibilities: Monitor, maintain, and restore client's network Work in a fast-paced, cross-functional environment, support Business and Wholesale customer accounts and ensure ultra-high network availability Monitor and troubleshoot client's transport network, including Optical/DWDM, SONET, Ethernet, and Digital Loop Carrier (DLC) systems Open and manage trouble tickets using platforms such as ServiceNow, or proprietary ticketing systems Lead repair efforts with field operations, technical support, and vendors; coordinate restoration bridges during outages Perform remote equipment-specific testing, isolation and maintenance Analyze network alarms and events using tools like Netcool, SolarWinds, and other industry standard tools Execute and follow Method of Procedures (MOPs) for planned maintenance and emergency restoration Maintain detailed documentation of network failures, root cause analysis, and corrective actions Interface with vendors to resolve hardware/software issues and escalate as needed Provide Tier I/II support for transport platforms including Cisco, Juniper, Ciena, Adtran, and Calix, etc. Validate network subsystem performance using SNMP, CLI, and GUI-based tools Perform circuit testing, loopback verification, and signal tracing to isolate faults Participate in continuous improvement initiatives and contribute to knowledge base updates Train and mentor crossfunctional technicians on troubleshooting procedures and escalation protocols Requirements: Strong understanding of telecommunications protocols including TCP/IP, MPLS, BGP, OSPF, TDM, and VoIP Experience with fiber optic technologies, including OTDR, light level testing, and wavelength provisioning Familiarity with transport network topologies such as ring, mesh, and point-to-point Ability to interpret network diagrams, circuit layouts, and equipment manuals Proficiency in using Linux/Unix command line for diagnostics and log analysis Knowledge of network reliability standards and SLAs for enterprise customers Comfortable working in a Network Operations Center (NOC) environment with minimal supervision Pay Range: $20.00-$25.00 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.