Client Success Consultant

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What We'll Bring:

What You'll Bring:

• 7+ years of relevant experience required
• Minimum Bachelor's degree in Business, Marketing, Engineering, or Data Science or related field is preferred
• Previous experience in fraud management/operations, software sales/customer success/or customer service, account management, consulting, and/or related fields is preferred
• Strong organizational abilities to manage multiple accounts and prioritize tasks effectively
• A Fraud subject-matter expert; experience in fraud management/operations is a strong plus
• Experience with Salesforce and other customer success platforms a plus

We are seeking a Client Success Consultant within the Global Fraud Solutions (GFS) team, as part of TransUnion's Global Solutions organization. This role will play a pivotal role in ensuring our Fraud customers achieve their desired outcomes and maximize the value of our solutions. This role focuses on post-sales activities, including, but not limited to, adoption, value realization, and renewals. The ideal candidate will possess strong relationship management skills, technical expertise, and a customer-centric mindset.

Impact You'll Make:

Customer Relationship Management

• Own and nurture customer relationships post-sale, ensuring satisfaction and long-term success
• In conjunction with sales account management, ensure a cohesive client relationship that facilitates continued satisfaction and increased use of TransUnion fraud solutions

Adoption and Value Realization:

• Develop and execute comprehensive Customer Success Plans tailored to individual customer needs
• Organize and lead customer Quarterly or Monthly Business Reviews to demonstrate the value delivered to customers, in partnership with Sales leaders
  

Collaboration and Cross-Functional Engagement:

• Collaborate with Sales teams to ensure a seamless hand-off from pre-sales to post-sales
• Share best practices, industry insights, and analytics to inform client use
• Work closely with the Data Science team to mine our performance information and spot emerging threats in the market
• Work with Product teams to provide feedback on roadmap requirements and telemetry needs
• Partner with Operations, Data Science, and Technology teams to streamline implementations and resolve technical issues

Renewals and Growth

• Develop and maintain strong relationships with customers to encourage loyalty and retention
• Identify and qualify expansion opportunities, generating leads for upsell and cross-sell initiatives

Customer Advocacy and Support

• Advocate for customers by addressing their concerns and ensuring their voices are heard across the organization as needed
• Engage with the user community to foster relationships and gather feedback/voice of customer for continuous product and service improvement
  

TransUnion has been experiencing significant expansion in the last few years with entry into new product lines and markets, following key acquisitions and new product initiatives. The Global Fraud Solutions team in particular is a key strategic pillar for overall TransUnion growth across the globe. The team designs and manages solutions that span: verifying consumer identities, understanding digital interaction risk, securing digital channel experiences, and targeting fraud through fraud analytics. Our best-of-breed solutions leverage TransUnion's superior data and analytics, creating the opportunity for sustained global growth in this exciting, fast-paced space.

The Global Fraud Solutions team is a dynamic team of individuals with diverse backgrounds working on some of the most cutting-edge, transformative projects for TransUnion. You will have the unique opportunity to work with Sales, Product, and Market leaders and customers on the most impactful problems they are facing in the Fraud space. This is a great opportunity for a smart, driven individual seeking to have high visibility and impact in their role.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

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