Manager, IT - IT Infrastructure

PURPOSE

We are seeking a highly skilled and experienced IT Manager to lead our Modern Workplace Solutions team. The ideal candidate will have extensive technical knowledge of Microsoft services (M365) and other collaboration platforms. Proven experience in people management. This role requires a strategic thinker who understands our roadmap and vision for personal productivity and collaboration and a tactical think who can drive the team towards achieving organizational goals on time while ensuring the efficient operation of services while adhering to company policies and standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leadership and Management:




• Lead and manage the team by providing guidance, support, and development opportunities.
• Foster a collaborative and productive work environment.
• Conduct performance reviews and provide constructive feedback.
• Ensure the team follows governance policies and procedures as well as best practices.




• Technical Expertise:




• Oversee the administration, configuration, and maintenance of services including Microsoft 365 (Exchange, SharePoint Online, Teams, OneDrive, Power Platform, etc), SharePoint on-premise, and Okta.
• Consolidate legacy personal productivity and content storage environments such as Box and network drive content into our Microsoft 365 environment.
• Balance IT administration implementations with the end user experience.
• Ensure the security and compliance of Microsoft 365 environments.
• Troubleshoot and resolve technical issues related to Microsoft 365 services.
• Work with Microsoft 365 Architect to meet our personal productivity roadmap and collaboration vision.




• Project Management:




• Lead end-to-end Microsoft 365 initiatives, ensuring alignment with organizational needs, timely delivery, and high user adoption.
• Coordinate with other departments to ensure seamless integration of Microsoft 365 services.
• Monitor project progress and ensure timely completion.
• Manage schedules and optimize resource allocation to ensure timely delivery of solutions.




• Strategic Planning:




• Work with Microsoft 365 Architect to Implement our strategy in order to optimize the use of Microsoft 365 services.
• Stay updated with the latest Microsoft 365 features and best practices.
• Provide recommendations for improvements and upgrades.
• Promote Microsoft 365 user adoption

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities, including but not limited to: supervises assigned team members (in-person and remote); talent selection and training; planning, assigning, and directing work; performance management, including conducting performance reviews; recognizing team members; addressing and resolve concerns timely, escalate for help when necessary.

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• 5 years of hands-on implementation in SharePoint, PowerApps and Power Automate.
• Experience with content migrations and migration tools.
• Strong understanding of Microsoft 365 security and compliance.
• Experience with multi-year roadmap planning.
• Proven experience in people management and team leadership.
• Excellent problem-solving and communication skills.
• The ability to communicate with both technical and non-technical teams.
• Project management experience is a plus.

Preferred Certifications:

• Microsoft Certified: Microsoft 365 Fundamental
• Microsoft Certified: Microsoft Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Microsoft Power Platform Fundamentals

BFS COMPETENCIES

• Business and Financial Acumen
  
  
  
  • Demonstrates depth of understanding for the P&L and financial analysis
  • Teaches business and financial acumen to others.
  • Understands KPIs and how BFS makes money.
  • Knows the different business segments and how they relate to one another.
  • Understands customer sales and engagement.
  • Demonstrates functional and/or technical expertise.
  • Understands complex issues and demonstrates problem solving skills.
  • Understands how to maximize business results regardless of industry cycle.
  
  
  
  
• Results Driven
  
  
  
  • Holds self and others accountable.
  • Communicates and sets clear goals with plans to deliver.
  • Manages competing priorities effectively.
  • Demonstrates appropriate urgency.
  • Drives to exceed expectations in alignment with our BFS SPICE values.
  • Embraces and follows best practices.
  • Demonstrates self-starter, can-do attitude.
  
  
  
  
• Strategic Thinking and Decision Making
  
  
  
  • Leverages resources and teams around them to solve problems and create mutually beneficial outcomes.
  • Demonstrates willingness and courage to make tough decisions in a timely manner.
  • Balances short-and-long term priorities
  • Demonstrates proactive versus reactive thinking.
  • Asks questions to identify root cause and analyze situations more accurately.
  
  
  
  
• Servant Leadership
  
  
  
  • Demonstrates humility by putting others first.
  • Builds trust-based relationships.
  • Leads by example with kindness and respect.
  • Collaborates well across all areas of the business.
  • Advocates for others
  • Actively listens to understand the meaning and intent of what the other person is communicating.
  • Demonstrates authenticity and encourages others to do the same.
  
  
  
  
• Emotional Intelligence
  
  
  
  • Demonstrates situational awareness - knows when and how to adjust leadership style in different situations.
  • Demonstrates self-awareness - understands strengths and weaknesses.
  • Demonstrates empathy - puts themselves in other's shoes.
  • Assumes positive intent.
  
  
  
  
• Develops and Leads Others
  
  
  
  • Drives alignment through clear communication of vision, goals, and expectations.
  • Invests time on a regular basis in performance feedback and developmental conversations.
  • Fosters a respectful and inclusive environment.
  • Empowers, motivates, and inspires others.
  • Coaches and mentor others for their development.
  • Guides and persuades others to deliver positive outcomes.
  
  
  
  
• Growth Mindset
  
  
  
  • Demonstrates a growth mindset; takes appropriate risks, fails fast and forward, learns from mistakes.
  • Perseveres and champions growth, even in the face of resistance, ambiguity, or possible failure.
  • Thinks like an owner with an entrepreneurial spirit.
  • Demonstrates and encourages intellectual curiosity.
  • Continuous learner; seeks opportunities and knowledge for personal and professional growth.
  • Sees possibilities over problems - actively seeks solutions.
  
  
  
  
• Innovation
  
  
  
  • Encourages out-of-the box thinking to create new ways of doing things.
  • Continuously seeks to improve and simplify pain points in the business.
  • Anticipates, embraces, and leads change.
  • Develops and executes breakthrough strategies.
  
  
  
  
• Integrity
  
  
  
  • Does the right thing even under challenging circumstances?
  • Communicates with honesty.
  • Consistently treats others fairly and equitably.
  • Demonstrates reliability and does what they say they will do.
  • Conducts tough conversations and delivers difficult messages with kindness and respect.
  
  
  
  

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds.
• Occasional travel may be required.

#LI-JA1

#LI-Remote

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

In addition to the base wage listed, this position is also eligible to earn an annual bonus subject to changes in plan design and documents and in accordance with applicable law. Eligibility and the amount of the bonus varies based on overall company success, thresholds met and other terms and conditions of the Company's active bonus policy for the respective year.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.