Description
Summary: Manages the designated service line and staff for a facility; ensures quality and full compliance with relevant policies and standards. Responsibilities: * Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families
* Ensuring consistent application of nursing services policies and standards throughout the organization
* Monitoring patient outcomes and quality and effectiveness of nursing care
* Overseeing performance of managers and teams; identifying and addressing staff training and development needs
* Medical staff, department heads, and administrators in matters related to nursing service and strategies
Standard I: Financial Management
* Recognizes the impact of reimbursement on revenue
* Understands the relationship between value-based purchasing and quality outcomes with revenue and reimbursement
* Creates, monitors, and analyzes a budget explaining variances
* Conduct ongoing evaluation of productivity forecasting future revenue and expenses
* Documents capital appropriations and project authorizations
Standard II. Human Resources Management
* Evaluates and specifies the critical resources required to accomplish the team's objectives
* Initiates requests for required resources based on staff competency with patient acuity
* Allocates team resources responsibly and equitably within the scope of labor laws
* Calculates resource usage to set a baseline for comparison
* Discovers opportunities to improve resource utilization
* Implements changes in role consistent with scope of practice
* Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow
* Resolves conflicts in a wide variety of situations, such as workload allocation, schedule overlap etc.
* Adjusts management and personal style to fit the needs of different people and different situations
* Explores motivational factors and tailors motivational efforts to individual needs and situations for the department
* Conducts evaluations on personnel performance at the work place and recommends improvement plans
* Coaches others on operating personnel management systems and their processes
Standard III. Relationship Management and Influencing Behaviors
* Situation Management
o Identify issues that require immediate attention
o Apply principles of crisis management to handle situations as necessary
o Manage conflict
o Promote team dynamics
o Mentor and coach staff
* Promote Professional Management
o Promote and encourage stress management
o Encourage participation in professional action
o Apply principles of self-awareness
o Foster a healthy work environment
* Diversity
o Understand the components of cultural competence as they apply to the
workforce
o Maintain an environment of fairness and processes to support it
o Capitalize on differences to foster highly effective work groups
Standard VI. Performance Improvement/Safe Practice/Quality Care/Regulations
* Assesses customer and patient satisfaction while developing strategies to address satisfaction issues
* Provides direct service to internal or external customers
* Facilitates the resolution of customer problems, issues, or concerns
* Monitors and promotes workplace safety requirements resulting in positive patient outcomes
* Applies systems thinking knowledge as an approach to analysis and decision-making
* Demonstrates accountability for nursing research and quality improvement activities
* Supports provision of evidence-based nursing care
* Promotes and communicates patient information effectively across the continuum of care
Standard V. Leadership
* Serves as a leader of patient care
* Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
* Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence
* Manages own behaviors during interactions, such as feedback giving, to shape workplace events
* Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity
* Employs leadership theories, such as contingency and transformational, and associated techniques
* Applies techniques of "action learning" to problem solve and personally reflect on decisions
Clinical Performance Improvement
* Shares experiences with process performance improvements across multiple areas
* Recognizes recurring and difficult programs and explores new or innovative solutions
* Leverages technology to facilitate the sharing of clinical performance or outcomes data
* Compares and contrasts different approaches for performance improvement; highlights pros and cons
* Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff
* Consults on and coaches on developing business cases to justify improvement initiatives
Clinical Policies and Standards
* Monitors different types of clinical practice to ensure compliance with standards
* Evaluates existing and evolving standards and procedures and their impact on the organization
* Shares advanced clinical standards and policies across medical specialties
* Collaborates with other functions in establishing and documenting joint standards
* Participates in the development of clinical policies and practices
* Develops control and monitoring mechanisms for clinical policies adherence
Healthcare Policy and Ethics Compliance
* Shares experiences with addressing diverse problems in healthcare policy compliance
* Demonstrates best practices for dealing with complex compliance or non-compliance situations
* Guides others in making correct decisions when faced with ethical dilemmas
* Designs or revises organizational practices and procedures to ensure compliance with policies
* Supports and coaches on mechanisms that encourage attention to compliance issues all clinical activities
* Participates in translating policy changes into operational programs and services
Healthcare Regulatory Environment
* Implements programs as needed to comply with diverse healthcare laws or regulations
* Monitors regulatory compliance of all healthcare practices to ensure no violations
* Evaluates key aspects of pending healthcare regulations and legislation that may impact company
* Provides recommendations and implements solutions to existing and potential legal problems
* Remains knowledgeable and shares main considerations and issues related to laws and regulations in the implementation of healthcare practices
* Collaborates and communicates with all departments of a healthcare organization for the preparation for external audits Requirements:
- Master's Degree
- Minimum of 3-5 years clinical patient care experience in a relevant setting
- Minimum of 5-10 years of healthcare management experience
- RN License in state of employment or compact
Work Schedule: 5 Days - 8 Hours Work Type: Full Time
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Christus Health
Sep 04, 2025