Administrative Specialist - Outpatient Parenteral Antimicrobial Therapy (OPAT)

Description

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Summary:

UNC ID Outpatient Parenteral Antimicrobial Therapy (OPAT) program is seeking a part-time Admin Specialist to join our team. This position is approximately 20 hours per week and requires a flexible work schedule, as it provides coverage for our Administrative Coordinator. The role is onsite at the UNC Eastowne Medical Office Building located off highway 15-501 in Chapel Hill (100 Eastowne Dr, 5^th floor, Chapel Hill, NC 27514). Parking is free in a parking deck onsite.

The Admin Specialist plays a critical role ensuring our patients are scheduled for important ID Clinic visits and procedures. Along with answering calls and messages for the OPAT team and forwarding communication to appropriate OPAT team member. The Administrative Specialists will coordinate clinic visits, radiology, audiology, and vascular procedures scheduling. They will work alongside nurses, pharmacists, and providers. to ensure safe, effective treatment and smooth transitions of care.

Worksite is in outpatient/clinic setting in the Infectious Diseases Clinic at Eastowne and includes meeting with patients during clinic visits.

We are committed to excellence in patient care and employee development.

Responsibilities:

*Review daily OPAT appointments to verify appointment statuses and identify cancellations; ensure timely rescheduling as needed.

*Schedule a variety of patient appointments, including radiology, audiology, and vascular procedures.

*Ensure all required imaging/radiology orders are submitted and scheduled in accordance with procedural timelines.

*Schedule initial follow-up appointments post-discharge (in-person or virtual) based on program guidelines.

*Work with home infusion companies to validate IV-line removals and updated laboratory results.

*Manage weekly reviews with alternate sites of care (i.e. skilled nursing facilities, rehab facilities) where patients are being discharged, to assess patient admission status and determine if appointments should be adjusted.

*Manage and respond to voicemails from patients and external contacts in a timely and professional manner.

Preferred Skills & Qualifications:

*Excellent organizational and communication skills.

*Familiarity with medical scheduling within Epic and outpatient care coordination.

*Proficiency in Microsoft Office, especially Word, Excel and PowerPoint.

*Ability to work collaboratively across interdisciplinary teams.

*Strong attention to detail and problem-solving capabilities.

Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Two (2) years of clerical or administrative experience
* If Bachelor's degree, no years of clerical or administrative experience
* If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNCFP Infectious Diseases Cl

Work Type: Part Time

Standard Hours Per Week: 20.00

Salary Range:$18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.