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General Summary of Position
The System Navigator coordinates care with patients ready for discharge. Serves as the patient's point of contact for navigating the MedStar system and coordinating follow-up care by setting up appointments based on referrals and orders provided by physicians. Location: MedStar Franklin Square Medical Center Status: PRN (as needed) Schedule: Monday, Tuesday, Wednesday, 8:30am-5pm PRN positions are generally not eligible for benefits. Primary Duties and Responsibilities
Assists in coordinating patient care from an administrative perspective by scheduling hospital and Urgent Care follow-up visits, specialist visits, and procedures when applicable.Coordinates follow-up care and responds promptly to the clinical team (Urgent Care Providers, Hospitalist / Attending Physicians, Transitional Care Nurses, etc) touch points across the Hospitals and other MedStar Health entities, including phone calls, emails, Medconnect pools, TEAMS channel/chats and all other forms of communication.Acts as a Patient Relations Representative. If social barriers arise during follow-up, patients should be connected with appropriate support (e.g., Community Health Advocate, Transitional Care Nurses, Financial Advocate). Demonstrates behavior consistent with MedStar Health's mission, vision, goals, objectives, and patient care philosophy. Monitors the new and pending Follow-up Navigator order tracker, the Timely Follow-Up tracker, Urgent Care Referral Pool, and ensures timely and accurate completion of the follow-up actions status. Ensures that all relevant information is thoroughly documented in the patient's chart, Follow-Up Navigator, Timely Follow-Up trackers. Researches patient appointment options while considering factors such as insurance coverage, transportation, language barriers, and financial need. Updates medical charts, track referral coordination efforts, and provides patients with follow-up appointments.Supports the needs of multiple patients at the same time. Works with providers and other clinical personnel to provide a seamless patient experience.
Minimum Qualifications
Education
- High School Diploma or GED required.
Experience
- 2 years of experience working in a medical office assisting in the coordination of patient care required.
Knowledge, Skills, and Abilities
- Basic computer skills.
- Familiarity with Microsoft Excel.
- Excellent verbal and written communication and customer service skills.
- Ability to maintain a work-pace appropriate to the workload within a flexible work schedule.
- Ability to establish and maintain effective working relationships across the health system.
- Ability to multitask and work with patients from a wide array of backgrounds.
- Knowledge of medical terminology and anatomy.
This position has a hiring range of $20.17 - $31.86
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MedStar Health
Sep 04, 2025