Business Support Manager

Business Support Manager, Finance

Location:
District of Columbia
United States

Project HOPE is looking for The Business Support Manager is a pivotal role responsible for ensuring
efficient operational and administrative functions across the organization.
This position leads the coordination of travel, event logistics, vendor
relations, and cross-departmental administrative processes to support smooth
day-to-day operations. Working closely with Finance, HR, Development, and other
internal teams, the Business Support Manager provides essential logistical and
operational support to staff, consultants, and partners. This role requires
excellent organizational and problem-solving skills, attention to detail, and a
proactive, customer-focused approach.

Key Responsibilities
Travel &
Logistics Management
Oversee domestic and international travel arrangements, including flights, accommodations, visas, and ground transportation for staff, consultants, and visitors.
Ensure all travel complies with internal policies and cost-effective standards.
Maintain accurate travel records for reporting, reimbursement, and audit purposes.
Serve as the primary point of contact for travel-related needs, troubleshooting, and guidance.
Administrative
& Operational Support
Coordinate logistics for internal meetings, training, and organization-wide events, including room setup, catering, and materials preparation.
Support cross-functional scheduling and calendaring needs in collaboration with senior administrative staff.
Assist with logistics for board meetings, donor events, and mailings in partnership with Development and Finance teams.

Cross-Team
Coordination
Work with HR to support onboarding processes, including workstation setup, orientation to office systems, and administrative readiness.
Collaborate with Finance, Development, and other teams to facilitate routine workflows such as mail handling, acknowledgments, and event execution.

Office
Oversight
Monitor office supply levels and equipment functionality; manage minor service and maintenance requests.
Act as liaison with property management and building services for facility-related matters.
Vendor &
Systems Management
Manage relationships with travel, office, and administrative service vendors to ensure timely, high-quality service delivery.
Assist in developing and maintaining internal administrative processes and SOPs to promote efficiency and compliance.
Reporting
& Documentation
Track and document travel expenses, vendor invoices, and service requests.
Support reporting needs related to operations, audits, and compliance documentation.

Qualifications:
Education:
Bachelor's degree in Business Administration, Hospitality, Operations Management, or a related field.
A valid Notary Public license is preferred, but not required.
Experience:
Minimum 3-5 years of experience in operations, travel coordination, or business administration.
Experience in nonprofit or international organizations is highly desirable.

Skills and
Competencies:
Strong organizational and multitasking skills with a high degree of attention to detail.
Proficiency in Microsoft Office Suite and travel booking tools; experience with ERP systems such as NetSuite is a plus.
Excellent interpersonal and communication skills with a professional and service-oriented demeanor.
Ability to work independently, troubleshoot operational challenges, and collaborate effectively across teams.
Discretion and sound judgment when handling sensitive or confidential information.

Working Conditions:
Standard office environment with occasional travel.
Must be able to lift light materials and operate standard office equipment.
Reasonable accommodation will be provided in accordance with applicable laws.
Salary range starting at
$___TBD____ per year. Compensation for the role is dependent on several
factors, including a candidate's qualifications, skills, and experience.
Project HOPE offers comprehensive benefits as part of the total compensation
package, including health, dental, vision, and life insurance, 403(b), paid
leave, and much more. For more information about our benefits, please visit our benefits page.

Notice
to applicants: Project HOPE does not conduct direct solicitation/recruitment
via email. Project HOPE never asks job applicants for payment or financial
information at any stage of the recruitment process. Project HOPE will never
send you a third-party check and ask you to cash it. If you have been recruited
via email, please contact Compliance@projecthope.org

Due
to the substantial number of inquiries, we receive, only candidates who have
met the required experience & qualifications for this position will be
considered. No phone calls please.

However,
since we are active around the world in the field of public health, we may wish
to retain your CV in our database for other/future opportunities, unless you
direct us otherwise.

Thank
you very much for your interest in Project HOPE.