New

Director, Client Engagement - DentaQuest (California)

Sun Life
sick time, 401(k)
United States, Massachusetts, Wellesley
1 Sun Life Executive Park (Show on map)
Aug 21, 2025
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Location: Candidate must lived in the State of California. The opportunity: To assure a satisfactory retention, growth and profitability pattern for DentaQuest and its customers through all aspects of account management; and through strategic thinking and vision, to assist in the effective management of this portion of the business. How you will contribute: Develop and manage client strategies with senior leaders to develop new business and retain current clients/providers. Collaborate as a management team in the NY/NJ market working and strategizing with other Directors in the market. Create strategy recommendations to address business environment and legislative changes at the state and federal level applied to our existing business Plan for market growth in both Government and Commercial lines of business. Lead implementation of market sales and retention strategies. Develop relationships with clients to maximize growth and retention in each business segment. Lead and support retention and sales strategies with existing accounts via client service team. As a member of the leadership team, align management of DQ to ensure that short term financial and long term corporate objectives are achieved, including revenue and membership targets. Strong understanding of Quality initiatives (HEDIS/QARR) as they relate to Dental, and a proven record of success in developing strategies to improve client scores. Support new business sales team participating in new client presentations, supporting rate and program development and negotiating contracts Develop and engage team to innovate including but not limited to coaching, training, performance management and mentorship. As needed, in collaboration with Senior Leadership, develop and execute plan for compliance with government relations Lead new business efforts within assigned markets for clients Support and enhance the development of all reporting employees by providing appropriate training, coaching and evaluation consistent with our culture and the assigned functions Assist in budget and business planning activities; operate within this budget, providing variance reports as requested. In collaboration with the originating departments and leadership support, effectively employ and enforce field underwriting and administrative guidelines. Develop and maintain strong working relationships with all key accounts at a senior management level. Develop and maintain strong working relationships with internal DentaQuest departments. Assume a leadership role in creating a culture of consistent improvement that leads to Performance Excellence. Drive our position as the oral health leader with person centered health. Embrace and integrate our values into everyday work. 25% Travel Other duties as needed or required. What you will bring with you: Required: Bachelor's degree in related field or equivalent experience in healthcare management required. Excellent planning, organizing, strategic thinking and business judgment skills. Strong ability to build and develop client, broker and consultant relationships. Strong ability to work through and with a large internal structure and organization towards issue resolution. A demonstrated ability to lead people and get results through others. Problem analysis and resolution abilities at a strategic and functional level. Excellent verbal and written communication skills. A strong understanding of the government, commercial and marketplace products Working knowledge of provider network management preferred. Knowledge of group benefits and underwriting required. Attends additional training as requested/deemed necessary Preferred: Masters' degree in related field of study preferred. Salary: $129,800 - 194,700 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Sales - Client Relationship Management Posting End Date: 25/09/2025