New

Noc Engineer

TEKsystems
$54.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Charlotte
Aug 21, 2025
Description Currently Sunday thru Thursday 3pm-11pm but this may change. In the role of NOC Engineer, you will be responsible for more advanced network monitoring, troubleshooting, and issue resolution. Building on the foundational skills you have developed; this position demands a deeper understanding of the clients network infrastructure. You will independently manage routine network operations, perform more complex system administration tasks such as advanced troubleshooting and patch management, and develop scripts to automate repetitive processes. As a NOC Engineer, you will also serve as a key escalation point for Tier 1 and 2 engineers, offering guidance and resolving issues that require a higher level of technical knowledge. Your role involves proactive involvement in network optimization projects and a greater focus on identifying and implementing mitigation strategies. Additionally, you may be tasked with conducting training sessions for less experienced team members and contributing to the development of operational procedures. 30% * Conduct Event/Incident Management following established processes and procedures. * Proficient in alarm management and network monitoring processes & procedures. * Create and triage trouble tickets, including remote testing. * Open tickets with carriers and escalate as required until resolution. 25% * Dispatch or assist FOPS and OSP as needed to resolve network and customer issues. * Coordinate & lead repair efforts for major/complex fiber cuts & other network-impacting events. * Update trouble tickets and escalate to carriers and workgroups until resolution. * Competent in multiple technical disciplines related to voice, data, and transport. 25% * Carry out additional duties as assigned by the NOC Management team. * Participate in an on-call rotation. * Develop and conduct training programs within the repair organization. 20% * Open and manage TAC cases with vendors as needed. * Create MOPs and coordinate with Change Management for break-fix issues. * Regularly manage escalated tickets and support "NOC Engineer I and II's" with technical questions. Skills Ccna, Noc, Network operations, Network monitoring, cisco routers, cisco switches, nokia, Troubleshooting, Support, Mobile Top Skills Details Ccna,Noc,Network operations,Network monitoring,cisco routers,cisco switches,nokia Additional Skills & Qualifications Qualifications * Education: Associate degree or equivalent required. Bachelor's Degree preferred but not required. Vendor certifications preferred (Cisco, Ciena, Adtran, Alcatel-Lucent, Nokia, etc.) * Experience: At least 6 years professional level Engineering experience; or an equivalent combination of education and professional level related Engineering/Technical experience preferred. * Key Competencies: Excellent verbal and written communication skills. Proficient in computer applications, including Microsoft Word and Excel. Strong analytical, problem-solving, and multitasking abilities. Detail-oriented with strong organizational and time management skills. Effective interpersonal skills for engaging with customers, management, and team members. Able to prioritize in a fast-paced, time-sensitive environment. Experience Level Expert Level Pay and Benefits The pay range for this position is $54.00 - $54.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Charlotte,NC. Application Deadline This position is anticipated to close on Aug 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.