Colorado Works Assessment Specialist-Hybrid Work Model

• Completes assessment of Colorado Works applicants to determine the correct services needed for them to become gainfully employed leading to self-sufficiency.
• Completes initial Individual Roadmap.
• Colorado Benefits Management System (CBMS) to determine Basic Cash payments.
• Completes yearly re-determinations for ongoing clients to determine continued eligibility of assistance programs such as Colorado Works, SNAP and Medicaid.
• Identifies customer work-related competencies/deficiencies and develops strategies to assist clients in overcoming barriers to employment.
• Makes referrals to Community Partners and other agencies depending on the applicant's specific assessment.
• Completes application initiation in Colorado Benefits Management System (CBMS).
• Performs interactive interviews with clients and gathers pertinent information to determine their eligibility for Diversions, or Basic Cash.
• Assists clients with the completion of applications, advises them of their rights and responsibilities, and sends appropriate notices to customers for action taken on cases.
• Develops and maintains professional relationships with Community Partners.

REQUIREMENTS:

Skills, Abilities, and Competencies:

• Ability to deliver effective customer service and communication skills with a diverse customer base, some of whom may be angry, difficult, and/or distressed customers or employees.
• Ability to conduct an interactive interview by concurrently conducting verbal interviews and data entering pertinent information into required computer systems.
• Ability to interpret assessment tools to advise applicants of available resources and to make appropriate referrals.
• Ability to communicate professionally with customers to facilitate the gathering of information needed to complete a thorough assessment.
• Knowledge of public assistance programs and their specific regulations.

Education and Experience:

• High School diploma or GED equivalent
• Three (3) years determining eligibility for Human Services Programs.
• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered;however, the substitution may affect your base pay.

Preferred Education and Experience:

• Associate's Degree
• Human services experience
• Ability to accurately type 70-80 WPM
• Strong software competency skills
• Superior attention to detail
• Self-directed initiative and strong follow-through

Pre-Employment Additional Requirements:

Post-Employment Requirements:

WORK ENVIRONMENT:

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

* Spends 80% of the time sitting and 20% of the time either standing or walking.

* Occasionally lifts, carries, pulls, or pushes up to 20 lbs.

* Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.

* Occasionally climbs, stoops, kneels, balances, reaches, crawls, and crouches while performing office or work duties.

* Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar, and in public meetings and personal interactions.

* Constant use of eye, hand, and finger coordination, enabling the use of automated office machinery or equipment.

* Visual capacity enabling constant use of a computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood-borne pathogens, extreme heat/cold, use of power equipment or machinery, and wearing of PPE (personal protective equipment).

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf

* Arapahoe County does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, sexual orientation or any other status protected under the law. It is our intention that all qualified applicants be given equal opportunity in any term, condition, or privilege of employment and that selection decisions are based on job-related factors. Arapahoe County is committed to making employment accessible to persons with disabilities.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.