Fire Suppression Service Manager

JOB SUMMARY:

The purpose of the Fire Suppression Manager position is to provide oversight of the overall management, operations, and financial performance for the Fire Suppression departments including Fire Extinguisher and Pre-Engineered Service, Inspections, and Installations. Performs consistently as a subject matter expert, to achieve communicated objectives to include profitability, growth, and overall performance metrics for the assigned Fire Extinguisher department(s).

ESSENTIAL JOB DUTIES:

• Grow pre-engineered and fire extinguisher business through enhanced service operations and sales.
• Develop and maintain operational procedures and protocols across all offices.
• Cultivate and manage business relationships to increase sales in pre-engineered and fire extinguisher sectors.
• Focus on improved customer service, operational efficiencies, quality assurance, and reliable service delivery.
• Provide oversight for purchasing, sourcing, scheduling, work coordination, billing, and collections.
• Manage procedures for tools, equipment, and vehicle usage.
• Establish consistent scheduling procedures.
• Implement methods to measure and maintain quality standards and customer satisfaction.
• Oversee training and development of field personnel, including sourcing during hiring.
• Develop and enforce safety compliance procedures in alignment with organizational standards and regulations.
• Contribute insights to profitability through financial analysis, market trends, and billing rates.
• Collaborate with sales teams to expand pre-engineered and fire extinguisher business lines.
• Utilize software for billing and cost-tracking support.
• Support general marketing activities and organizational promotions.
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below represent the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or equivalent, required.
• Bachelor's degree in Business or equivalent, highly desired.

Experience, Knowledge, Skill Requirements:

• 5 years Fire Life Safety Industry experience, specifically in Fire Extinguisher and Pre-Engineered systems. , required.
• NICET Certification, Special Hazards preferred.
• 5 years of professional computer skills

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• 3 years using business intelligence systems, Sage 300 CRE, or similar, preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFP's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Must be able to travel 50% of the time, locally.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift <50lbs, reach above and below shoulders, stand and walk for extended periods of time. Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights.

Work Environment:

Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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